Experience

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  shilo.

  • Melbourne, Victoria, Australia

  • Senior Human Resources Consultant

    • May 2024 - Present
    • Melbourne, Victoria, Australia

    Leveraging my extensive experience, I collaborate closely with clients to understand their unique challenges and deliver tailored solutions that drive sustainable growth and success. By fostering a positive and productive workplace culture, I help businesses attract top talent, enhance employee p...

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  NAB

  • Melbourne, Victoria, Australia

  • Head of Operating Model | Business Partnering | Org Development & Design ...

    • Oct 2022 - Dec 2023
    • Melbourne, Victoria, Australia

    Accountable for the development and execution of the P&C operating model transformation, spanning across 6 countries in Asia, the US, UK, France and New Zealand. This involved implementing a new target operating model, focused on global tiered service delivery, uplifting capability & cult...

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  PEXA

  • Australia

  • General Manager People Experience & Solutions | HR Optimisation | PX Syst...

    • Nov 2021 - Jul 2022
    • Australia

    PEXA (Property Exchange Australia) is a top 200 ASX listed, national online property settlements platform designed to simplify property transactions. Since starting life in 2010, PEXA now employ a team of 450 people working across Australia. They help 20,000 families settle their property safely ...

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  Opteon

  • Docklands, Victoria, Australia

  • Head of People Experience & Ops | Business Partnering | HR Transformation...

    • Oct 2018 - Nov 2021
    • Docklands, Victoria, Australia

    Opteon is an international provider of independent property valuation, advisory and specialist property services in the Australian and New Zealand markets. Already recognised as the largest independent valuation professional services firm in these regions, we are currently embarking on a major in...

• 

  Telstra

  • Australia
  • Telecommunications
  • 700 & Above Employee

  • Senior Integration Lead, Mergers and Aquisitions

    • Mar 2018 - Oct 2018

    As the lead HR Integration Specialist, I led the integration of acquired companies into Telstra. Responsibilities included partnering with the CEO/founder, embedding myself within the acquired company harmonising policies, benefits, and cultures, retaining key talent, and facilitating effective communication between acquired teams and senior leadership. They ensure a smooth transition while preserving organisational culture.

  • Senior HR Business Partner | Retail | Digital | Business (ICT)

    • Oct 2013 - Mar 2018

    As a key team member, I collaborated closely with executives and senior leaders, applying a commercial and customer-centric lens to drive impactful business outcomes. My role entailed coaching and supporting senior executives across all domains to align HR with business strategy effectively. I spearheaded change management, organisational development and transformational initiatives that were aligned to positive business and employee experience outcomes.

  • HR Consultant

    • Jul 2012 - Sep 2013

    • Identify issues and outcomes through looking at multiple data sets and explain resolution to clients• Provide Policy and Process advice to Telstra employees • Investigate customer queries and determine escalations• Manage a number of different queries at one time efficiently and accurately whilst ensuring that a great employee experience is delivered every time• Skill share with fellow HR Connect team members to increase capability• Access and interpret information using the SAP system• Provide managers with assistance in case management

  • HR Advisor/Projects

    • Dec 2011 - Jul 2012

    • Management of the project plan for the People Stream, ensure that the project provided a holistic, 1 Telstra view that was easily explained and user friendly at all levels of the business• Provide updates as required to the Contact Centre Reform Program Manager on the progress of the people stream• Responsible for a sub stream of the project - designing and implementing Career Pathing across Telstra contact centres. This involved all elements of managing the program from data gathering, designing a solution, communications plan and content, implementation plan and implementation of the solution.• Manage stakeholders and partner with the business to assist with delivery of key outcomes• Conduct regular presentations to employees at all levels of the company including Telstra’s Senior Leadership Team• Contribute and add value to other Customer Service HR initiatives, including newsletters, induction design, annual review and calendars of events.

  • People Lead

    • Sep 2010 - Nov 2011

    • Coordinate and facilitate the Recruitment of new staff for our centre & assisting the nesting Team Leader to conduct probationary reviews. • In conjunction with Centre Manager and HR Business Partner/HR Direct, provide support to team leaders to effectively and appropriately manage HR processes (performance, conduct, unplanned absence issues)• Working together with Team Leaders and the centre support team to improve staff engagement and culture within the centre.• Perform under pressure in a team based office environment and be able to meet strict time frames to ensure the effective completion of multiple investigations and cases. • Ensure that the centres Health and Safety plan is executed every month, all actions are completed and staff across the centre are educated on HS&E practises this also includes completing HS&E incident investigations. • Identify any relevant people trends to assist team leaders with management of issues.• Responsible for succession planning within the centre to ensure that key roles could be filled without a decrease in business performance

  • Team Manager

    • Mar 2008 - Aug 2010

    • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. • Managing customers’ accounts and records with a high level of attention to detail • Conducting weekly performance appraisals for each individual consultant and team focus sessions• Facilitate problem solving and team collaboration• Perform under pressure in a team based office environment • Experience in leading and building a high performing sales and customer focused team