Experience

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  Beckett Collectibles

  • Plano, Texas, United States

  • Head of Operational Engagement

    • Sep 2022 - Present
    • Plano, Texas, United States

    As the Head of Operational Engagement at Beckett Collectibles, I spearhead all initiatives related to fostering meaningful connections with our valued customers. From internal strategies to external outreach, I lead efforts aimed at enhancing customer experiences and driving loyalty. Additionally, I oversee the development and refinement of our company's CRM system, ensuring it aligns seamlessly with our customer-centric approach.

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  NoXX Technologies

  • New York, New York, United States

  • Founding Team

    • Dec 2021 - Sep 2022
    • New York, New York, United States

    NoXX was a platform made for collectors by collectors. It was the first hub to provide users with the tools needed to manage and showcase their collection while also interacting with the hobby community. NoXX was acquired by Beckett Collectibles in September 2022.

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  Rapaport

  • New York, New York

  • Senior Business & Operations Manager, US Trading

    • Feb 2019 - Jan 2022
    • New York, New York

    As the "right-hand" to the CEO of a global diamond auction house, I developed and oversaw processes for sales, account management, and inventory. Successfully migrating over 30 years' worth of legacy data into Salesforce, I enhanced efficiency and transparency. Additionally, I managed auction-related marketing efforts across various channels, tracking performance, and handled all domestic and international KYC and internal compliance requirements.

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  Fullpath

  • New York, New York, United States

  • NY Tri-State Business Development

    • Apr 2018 - Jan 2019
    • New York, New York, United States

    Developed, managed, and maintained partnerships with regional automotive OEM directors and local dealerships to enhance their consumer outreach using our SaaS platform. Identified and created opportunities to launch corporate pilot programs for Audi and Nissan in selected dealerships in the greater New York and Philadelphia metro-areas. Created and implemented new sales operational processes within the company CRM.

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  Eleven James

  • Vice President, Logistics & Fulfillment

    • Nov 2014 - Apr 2018

    Led overall P&L and secured inventory fulfillment/distribution valued at $14.5 million. Managed and scaled the logistical process of luxury watch supply chain management through Salesforce. Collaborated with the Executive team and supported business development activities. Provided leadership and strategic thinking for core inventory management and risk mitigation across all departments.

  • Vice President, Member Compliance

    • Nov 2014 - Apr 2018

    Played a critical role in developing company protocols for membership qualification and retention, ensuring compliance with KYC laws and regulations. Successfully mitigated risk factors associated with potential and existing members, leading to increased lifetime value for the company. Implemented data analytics to reduce potential fraud and theft based on historical loss data.

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  CIRRUS Fitness

  • New York City

  • Director, Corporate & Premium Promotions

    • Jul 2013 - Nov 2014
    • New York City

    Responsible for driving significant revenue growth in custom fitness equipment sales for Fortune 500 companies, leading to record-breaking success within the sales team. Successfully expanded market reach by establishing key partnerships with top promotional product distributors. Implemented strategic improvements to sales policies and procedures, while standardizing customer relationship management practices using Salesforce.

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  Professional Basketball Alumni Association (PBAA)

  • New York, NY

  • Director, Business Development

    • Aug 2012 - Jul 2013
    • New York, NY

    Facilitated and managed worldwide sponsorship opportunities, developing and maintaining business-to-business corporate relationships. Coordinated company events and conferences for clients and former NBA players, while also overseeing the company’s leadership development and governance communications.

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  National Basketball Retired Players Association (NBRPA)

  • New York, NY - Chicago, IL

  • Director, Membership & Player Relations

    • Apr 2009 - Aug 2012
    • New York, NY - Chicago, IL

    Acted as the liaison between NBA teams and retired players, orchestrating major events like the NBA All-Star Weekend and Legends Brunch. Managed website content, curated social media, and served as the crisis coordinator for members in need. Developed partnerships through the NBRPA’s Transition Assistance Programs, represented player programs for NBA alumni, and directed all charitable giving through the Legends Care Foundation. Additionally, managed board elections and facilitated the Dave DeBusschere Academic Scholarship Fund.

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  New York Knicks

  • Field Marketing Manager

    • Jun 2008 - Apr 2009

    Led outreach efforts targeting diverse constituencies across New York City. Conducted extensive outreach to community groups in underserved neighborhoods to broaden the Knicks fan base and promote the team’s community initiatives. Identified impactful youth programs and organizations for collaboration on team community projects. Coordinated donations of basketball game tickets and organized visits to Madison Square Garden for underprivileged children. Facilitated player participation in community engagements and supported staff in executing community events.

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  New York Knicks

  • Community Relations Associate

    • Aug 2007 - Jan 2008

    Managed all charity donation requests and assisted in coordinating community events for the Knicks. Regularly attended and contributed to weekly staff meetings, gaining valuable insight into the operational dynamics of a sports franchise and its community investment initiatives.

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  Inwood House

  • Bronx, NY

  • Freedom School Educator

    • Jun 2005 - Sep 2006
    • Bronx, NY

    Completed an intensive training program at the Children's Defense Fund Freedom School Training Institute, University of Tennessee, followed by implementation of a focused summer learning initiative for African-American and Latino inner-city youth.