Experience

• 

  Hopper

  • Costa Rica

  • Travel Specialist

    • Dec 2022 - Present
    • Costa Rica

• 

  American Airlines

  • Customer Service

    • Nov 2012 - Dec 2022

    Check-in Customers ,Sells,Operations,Gates,Baggage,Parking Aircraft.

• 

  Prolusa

  • Meguiar's

    • Mar 2012 - Nov 2012

    Costa Rica's Brand Manager

• 

  JetBlue Airways

  • Airport Supervisor

    • Oct 2010 - Mar 2012

    Operational Duties,Check-in,Gates,management control,fuel control payments,Flight Statistics,Operational Audits,Internal AuditsResponsible for management and coordination of the overall operation; solves customer service and operational problems; conducts agent observations and associated activities; administers local training programs. Is responsible for schedule and manpower utilization; maintains supplies, inventory and control logs, prepares customer correspondence and reports, investigates discrepancies and compiles statistical data, assists upper management in completion of administrative duties, acts as company representative.

• 

  Continental Airlines

  • San Jose,Costa Rica

  • Customer Service Agent

    • Oct 2003 - Sep 2010
    • San Jose,Costa Rica

    Customer Service,Ramp Service,check-in,gates,ramp coordinator,fueling aircraft,boarding..etc

• 

  TACA

  • Costa Rica

  • Airport Operations Supervisor

    • Jun 1992 - Sep 2001
    • Costa Rica

    Operational Duties,Check-in,Gates,management control,work schedules for agents,fuel control payments,Flight Statistics,Operational Audits,Internal Audits,Oversales Control,Transit Customers,Inmigration Duties and knowledge, coauching airport agents,dealing with customers needs,decoding flight delays,Manual de Emergencias.