Experience

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  Renew Enterprises LLC

  • Dallas, Texas, United States

  • CEO

    • Apr 2019 - Present
    • Dallas, Texas, United States

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  Renew Tax

  • Certified Tax Preparer and Owner

    • Dec 2008 - Present

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  Peach Capital FunPeach Capital, Inc | SBA Loans |Commercial Real Estate and Business Loan Financing

  • 1825 W Walnut Hill Lane, Ste 120, Irving, TX 75038

  • Customer Relations Manager

    • Apr 2020 - Dec 2020
    • 1825 W Walnut Hill Lane, Ste 120, Irving, TX 75038

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  Tow Jam Towing Service

  • Manager of Operations

    • Sep 2017 - Feb 2020

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  T-Mobile

  • PDA Specialist, Technical Care

    • Dec 2008 - Oct 2009

    •Provided effective and timely resolution of a range of customer inquiries utilizing all online resources/tools to troubleshoot, to diagnose customer issue, to view their network profiles to deliver exceptional customer service and to build customer satisfaction and loyalty.•Systematically identified and recorded issue trends and their corresponding best resolution practices not yet documented. This information is eventually useful in peer training and documentation enhancements

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  Wachovia Bank

  • Teller

    • Dec 2007 - Dec 2008

    Processed transactions for customers to help them manage their finances and looked for ways to make financial services more convenient for customers. Recommended additional products and services to meet customers' needs.Experienced salesman in financial product that fitted our walk-in customersAudited cash and other transaction on a daily basis.Balanced, reconciled all transactions and has never been short

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  Southwest Airlines

  • United States
  • Airlines and Aviation
  • 700 & Above Employee

  • Ground Operations Supervisor

    • Feb 2006 - Jul 2007

    •Properly assigned all operations personnel to their duties while maximizing efficiency as well as balance. Evaluated the work performance of Operations Agents to ensure that predefined goals were met. Performed special tasks or assignments as delegated by station management personnel. •Mentored Agents for future leadership programs. Actively participated in the hiring & retention program and excelled in people skills. Recorded FMLA/EEO/WC.

  • Ground Operations Agent

    • Jun 2005 - Feb 2006

    Monitored, received, and sent station AMS traffic pertinent to the station's operation. Prepared flight information for Captains and Flight attendants. Identified and solved issues pertaining to flights to ensure on-time departures.

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  Rite Aid Pharmacy

  • Pharmacy Technician

    • Aug 2002 - Dec 2005

    •Insured that all drugs are properly labeled, arranged, inventoried and up to date. Assisted in packaging medicines for patients in a timely manner to ensure the best Customer service.•Collaborated with other coworkers to maintain a clean and satisfactory work environment. Trained patients with new monitoring test and performed store duties at cash desk.

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  Camden County College

  • Academic Tutor

    • Aug 2000 - Dec 2004

    Assisted students in understanding lecture materials, homework and tests in Mathematics (Calculus and Geometry), Chemistry, Physic, and French. Monitored progress in class and determined types of session that will increase learning opportunities.