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Experience

    • Senior Executive
      • Apr 2018 - Present
      • Kolkata Area, India

  • Vodafone
    • kolkata
    • Churn Management and Customer Life Cycle Management
      • Feb 2017 - May 2017
      • kolkata

      Project description and work : -1. Interact with customers and collect feedback in the form of VOCs (Voice of customers).2. Conduct Extensive Market Research to know why the customers are shifting from postpaid to prepaid and why they are going for disconnections.3. Do a intensive study to find out the different types of competitive products and services which are offered in postpaid market.4.Drive customer retention from all the 10 stores in South Kolkata.

Education

  • 2016 - 2018
    IBS Business School - Kolkata
    PGPM, Marketing & Operation Management
  • 2012 - 2015
    D.G. Vaishnav College
    Bachelor of Commerce - BCom, 6.77
  • 2010 - 2012
    The ASSEMBLY OF GOD CHURCH SCHOOL
    12th, commerce
  • THE ASSEMBLY OF GOD CHURCH SCHOOL
    10th, 66.66

Suggested Services

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Industry Focus. “Financial Services”

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