Experience

MOTILAL OSWAL SECURITIES LIMITED

• India
• Financial Services
• 1 - 100 Employee

• Senior Executive

  • Apr 2018 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Churn Management and Customer Life Cycle Management

  • Feb 2017 - May 2017

  Project description and work : - 1. Interact with customers and collect feedback in the form of VOCs (Voice of customers). 2. Conduct Extensive Market Research to know why the customers are shifting from postpaid to prepaid and why they are going for disconnections. 3. Do a intensive study to find out the different types of competitive products and services which are offered in postpaid market. 4.Drive customer retention from all the 10 stores in South Kolkata. Project description and work : - 1. Interact with customers and collect feedback in the form of VOCs (Voice of customers). 2. Conduct Extensive Market Research to know why the customers are shifting from postpaid to prepaid and why they are going for disconnections. 3. Do a intensive study to find out the different types of competitive products and services which are offered in postpaid market. 4.Drive customer retention from all the 10 stores in South Kolkata.