Experience

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  House of X

  • Bengaluru, Karnataka, India

  • Vice President Operations

    • Feb 2023 - Present
    • Bengaluru, Karnataka, India

    Helping 100mn content creators in India to start, build and manage their D2C brands seamlessly.1. Part of the founding team to set up everything Ops for Lumikai and Lightspeed funded house of creator-led D2C brands - Blanko and YFL home.2. Supply chain design - managed warehouses and micro fulfilment centres pan India, 3PL commercials + selection, post-purchase tech stack (WMS, WhatsApp BSP, cloud telephony etc) and MP (Amazon, FK, Cred, Meesho) integration.3. Setup q-com business(Blinkit, Zepto, Swiggy) along with infrastructure for international orders (payments, logistics, compliance etc).4. Led round the clock customer support to handle calls, mails, chats and social media with 60pc+ automation and NPS>75.5. Built an efficient but lean Control Tower to keep metrics like DSLU, S2D, EDD breach, NDR, FAD, RTO, DOH, OOS, RU, FASR etc under check.6. Ensured billing hygiene, negligible inventory loss, payments reconciliation, SOP adherence and effective handling of marketplace return disputes.7. Built org-wide channel-wise revenue, performance and expenses dashboards.

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  Mojocare

  • Bengaluru, Karnataka, India

  • Vice President Business

    • Dec 2020 - Jan 2023
    • Bengaluru, Karnataka, India

    Mojocare is a B Capital funded digital-first intimate healthcare brand that gives the modern consumer access to specialised primary care across sexual, mental, weight management, detox, hair and skin verticals and helps them lead confident and fulfilling lives.Core responsibilities:1. Set up the entire supply chain framework from scratch to ensure seamless post purchase fulfilment and delivery experience.2. Built the wellness team comprising of psychologists, dieticians, psychiatrists, andrologists etc and created a playbook to ensure quality selection of clinical experts, onboarding, performance management and payouts.3. Scaled the inside sales team to more than 120 specialists in less than a year's time period in order to record 50x jump in gross revenue within the same time range. This includes hiring, training & quality, incentives etc.4. Implemented the complete Sales tech stack including Leadsquared for lead management, cloud telephony infrastructure, WhatsApp conversation management tool, WMS, OMS etc.

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  LoadShare Networks Pvt Ltd

  • Guwahati Area, India

  • Regional Director Of Operations

    • May 2018 - Nov 2020
    • Guwahati Area, India

    LoadShare Networks (www.loadshare.net) is a new age, technology driven logistics company that offers full-stack services ranging from first mile, line haul and last mile by empowering the regional logistics SMEs (small and medium enterprises).Core Responsibilities:• Built a 50+ member champion team in Customer Service, Control Tower, Partner Relations and Ops for day to day ground fulfilment operations of more than 500k shipments a month across multiple hubs in the region.• Responsible for proactive communication with the client’s (Flipkart, Amazon, Meesho, Snapdeal, BlueDart, Udaan etc) regional and central leadership for expansion opportunities, performance reviews and troubleshooting ops lags.• Devised effective cash management and fraud detection models to prevent losses (<0.1 percent) and drive gross margins.• Drove end-to-end launch, sales and operations for Swiggy in more than 10 NE cities at 40 percent lesser costs by optimising manpower utilisation.• Nurtured vendors to grow by 20x maintaining gold SLAs and minimal pilferage.

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  OYO Rooms

  • Guwahati Area, India

  • Micro Market CEO

    • Jul 2016 - Mar 2018
    • Guwahati Area, India

    Responsibilities: 1. Handling P&L of the Micro Market in Guwahati City like a full-fledged business.2. Adding multiple properties in the portfolio with the right supply metrics.3. Driving decisions across offline demand (Corporate Sales and TAs) & unstructured channels and catering to customized needs of the clients across the country.4. Managing a direct-reporting sales team of 14+ to ensure implementation and success of data-focused decisions.5. Responsible for expansion to other parts of the North-East India (Supply and Demand). Notable impact:1. Built a team of high-performing sales executives and managers from scratch. 2. Drove revenue growth of more than 7X in my term.3. Built the channel for MICE business in the North East (highest grossing in the country many a times).4. Created a portfolio of many big MNCs in Corporate channel for sustainable demand. Contribution as high as 50% from this channel in the overall business.5. Conducted regular training sessions for high efficiency of sales team.6. Facilitated collaboration with multiple national events and conferences.7. Signed many supply deals in Guwahati and other cities of the North East.

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  Entrepreneurial Development Cell, IIT Guwahati

  • Senior Executive

    • Nov 2014 - Apr 2016

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  Jagriti Yatra

  • Yatri

    • Dec 2015 - Jan 2016

    Jagriti Yatra is an ambitious train journey of discovery and transformation that takes hundreds of India's highly motivated youth on a 15 day, 8000 km national odyssey to meet the role models - social and business entrepreneurs - of the country. The vision of Jagriti is 'building India through enterprise'.

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  Youth Forum on Foreign Policy

  • Guwahati Area, India

  • Advisor and Core Organizing Council Member

    • Sep 2014 - 2016
    • Guwahati Area, India

    YFFP is an independent, non-partisan, non-profit initiative that seeks to develop an informed and substantive dialogue on foreign policy. Several events including the international India-Myanmar Maitree Summit 2015 also attended by the Rt. Hon. Baroness D’Souza CMG, Lord Speaker led UK delegation, Cafe Conversations and Global Lecture by Dr. Shashi Tharoor were successfully organized in Guwahati city.

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  IdeaLab! - The Founders' Conference

  • Germany

  • Ambassador

    • Jun 2015 - Oct 2015
    • Germany

    The IdeaLab! is Europe's leading student-led conference on startups & entrepreneurship held annually at WHU - Otto Beisheim School of Management. Bringing together inspiring speakers, experienced founders, ambitious students and top-class investors, it offers the ideal atmosphere for the exchange of ideas and networking.

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  IIT Guwahati Model United Nations, Techniche

  • India
  • Higher Education
  • 700 & Above Employee

  • Secretary General

    • Oct 2014 - Sep 2015

    Held from the 4th to 6th of September 2015 under the aegis of Techniche, North-East India's largest and most diverse Techno-Management festival, the fall edition of IIT Guwahati MUN was full to the brim with diplomatic treats. As the highest authority, I was responsible for managing and coordinating the Senior Secretariat and meeting deliverables before and during the conference.

  • Deputy Secretary General

    • Mar 2014 - Sep 2014

  • Head of Industrial Conclave and Literary Events Team, Techniche '14

    • Oct 2013 - Sep 2014

    IC provides the quintessential platform for young entrepreneurs and budding corporates tounderstand the internal dynamics of the ever growing industry like Advertising, FMCG, Telecom, Media, Finance etc.

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  National Taiwan University

  • Taipei City, Taiwan

  • Delegate - India, Global Initiatives Symposium

    • Jul 2015 - Jul 2015
    • Taipei City, Taiwan

    Global Initiatives Symposium, conducted in the National Taiwan University, is the most influential student conference in Pacific-Asia. Over 300 participants from 16 countries were selected to attend this 5-day annual conference. Following the theme "From Individual to Influential", GIS partnered with the Big Four audit firms to hold a Action Project competition, giving delegates a great chance to integrate theory and practice in areas like Internet of Things, Smart City, Big Data and Third Party Payment.I was one of the 6 selected delegates from India and the only one from NE region. I actively participated and pitched my startup ideas during various workshops by Salwa Muhammad (Director of Student Services at Udacity) on MOOCs and Ma Rui (Partner of 500 Startups in Greater China) on insights into startup culture.

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  Gaia Smart Cities

  • Mumbai Area, India

  • Summer Research Intern

    • May 2015 - Jul 2015
    • Mumbai Area, India

    Gaia Smart Cities is a pioneering Internet of Things Solutions and Services company creating innovative solutions for Smart Cities. As an intern I was responsible to work with the research team to study machine communication protocols and design a private, group and public message monetization process after the machine tweets data from the sensor grids in real-time.

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  OYO Rooms

  • Gurgaon, India

  • Winter Intern

    • Dec 2014 - Jan 2015
    • Gurgaon, India

    I was involved in the secondary market research team to develop launch strategies in different cities and analyze various factors to determine the demand and supply from data of pre-defined parameters.

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  Centre for Innovation Incubation and Entrepreneurship, IIM Ahmedabad

  • Ahmedabad Area, India

  • Summer Intern

    • Jun 2014 - Jul 2014
    • Ahmedabad Area, India

    IIM Ahmedabad's Centre for Innovation Incubation and Entrepreneurship (CIIE) fosters innovation driven entrepreneurship in India through incubation, investment and training. CIIE's incubation and investment activities received an impetus in 2007 following the creation of a dedicated physical infrastructure with support from IIM Ahmedabad, Government of India and the Gujarat Government and setting up of an autonomous entity (called CIIE Initiatives) for CIIE's incubation and investment activities.Apart from incubating and investing in over 50 innovative ventures across the high-tech sector, CIIE has taken up several initiatives to strengthen India's entrepreneurial ecosystem by providing mentoring, financial and knowledge inputs.

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  ECCO Electronics Pvt. Ltd.

  • Noida Area, India

  • Summer Intern

    • May 2014 - May 2014
    • Noida Area, India

    ECCO is an initiative focused on creating a global brand of affordable and environment friendly products. It uses the Patent Pending Microcontroller based ECCOchip Technology.

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  TeeHub

  • Guwahati Area, India

  • Co-founder

    • Jul 2013 - May 2014
    • Guwahati Area, India

    TeeHub is a college start-up co-founded with two others to cater to the growing demand of high quality and cheaper customised merchandise. I was responsible for the overall operations and business development.