Experience

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  Advanced Call Center Technologies, LLC

  • Berwyn, Pennsylvania, United States

  • Chief People Officer

    • Aug 2023 - Present
    • Berwyn, Pennsylvania, United States

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  Percepta

  • Detroit Metropolitan Area

  • Vice President, Global Human Capital and Administration

    • Dec 2013 - Jul 2023
    • Detroit Metropolitan Area

    Responsible for the entire employee experience for ~5000 employees across 21 global markets. Responsible for oversight, administration, policy, and execution of all matters related to core Human Resources: Employee Relations, Talent Acquisition, Leadership Development and Training, Performance Management and Calibration, Compensation development and planning, Benefits Administration and Payroll in all global markets. Non-core responsibilities include all matters related to Facilities (Brick and Mortar and remote), Health and Safety, and Administration. Also responsible for all Global Communications which includes internal and external marketing and branding, social media, and employee communications. Architect of the successful Global HR Infrastructure and Systems redesign supporting growth from 1500 employees to over 5000 over a 5-year period. Redesign efforts consisted of centralizing a large, disparate HR function and rebuilding it to efficiently deliver talent and revenue. Processes created for High Volume recruitment methods and implementation of an advanced talent assessment tool has resulted in driving annual retention rates of over 80% in an industry that typically delivers 0%. Champion of all employee engagement and satisfaction programs and results. Creating a culture supporting the Mission and Values resulting in improving overall global employee satisfaction survey results scores from 5.5% to +8.4% internally and a Glassdoor rating from 2.0 to it’s highest of 4.7 for FY21.Partnered with the CEO to deliver process and organizational optimization, resulting in industry-leading ratios to successfully deliver Revenue and Gross Margin targets and won deal with first outside client in 17-year JV history.

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  ReCellular, Inc.

  • Chief Administrative Officer and Vice President Global Human Resources and Administration

    • Jan 2007 - Jul 2013

    Led all aspects of human resources, corporate administration, in-house legal¸ facilities, and environmental compliance both domestically and for two locations in Asia.Created an entirely new compensation structure tied directly to company performance and individual performance, including a corporate bonus plan based on quarterly EBITDA targets and personal metrics.Directly manage all legal issues with outside counsel regarding employment agreements, terminations, claims, litigation, immigration, as well as business contract review and negotiation.Responsible for benefits, 401k, corporate insurance (EPLI, D&O, Keyman, General Commercial Insurances).Directed the Due Diligence process for M&A initiatives, including multiple capital raise and debt refinancing events.Oversight of all facilities worldwide including construction, leasing, contract negotiation, suppliers, and day-to-day operations.Identified, opened, and fully staffed a satellite operations facility in Hong Kong. Partnered with local resources for high volume recruitment efforts, resulting in the new business launch 1-month ahead of schedule and ahead of budget.

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  Guardian Industries

  • Detroit Metropolitan Area

  • Director, Human Resources

    • Jul 2005 - Dec 2006
    • Detroit Metropolitan Area

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  ACN

  • Detroit Metropolitan Area

  • Director of Human Resources and Global Organizational Development

    • Dec 1999 - Jul 2005
    • Detroit Metropolitan Area

    Executive for telecommunications, gas and energy marketing and services company leading all aspects of human resources, facilities, and administration both domestically and abroad.

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  Oakwood Healthcare System

  • Detroit Metropolitan Area

  • Physician Recruiter, Physician Support Services

    • Feb 1998 - Dec 1999
    • Detroit Metropolitan Area

    Physician Support Services is the HR function for the physicians of the medical staffs at each Oakwood-owned hospital, ambulatory care facilities, the medical education department, and private practice affiliates with the System.

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  Medical Consultants Networks

  • Greater Seattle Area

  • Area Manager

    • Mar 1997 - Feb 1998
    • Greater Seattle Area

    A nationwide provider of medical judgment services, including independent medical examinations, workers’ compensation reviews, disability reviews, peer reviews, pharmacological reviews, medical billing reviews, and auto/liability reviews.

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  Vector Research, Incorporated

  • Ann Arbor, Michigan, United States

  • Management Assistant to the Director, Health Technology Integration Center

    • Feb 1993 - Feb 1997
    • Ann Arbor, Michigan, United States

    A high performance “think tank” that uses scientific approaches to enhance decision making for the planning and operation of public and private sector enterprises.