Experience

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  Etisalat Egypt

  • Egypt
  • Telecommunications
  • 700 & Above Employee

  • Enterprise Solutions Manager

    • Sep 2019 - Present

  • Enterprise Service delivery Manager

    • 2012 - Present

    § Define the scope of the project in collaboration with management§ Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project§ Determine the resources (time, money, equipment, etc) required to complete the project§ Develop a schedule for project completion that effectively allocates the resources to the activities§ Review the project schedule with management and all other staff that will be affected by the project activities; revise the schedule as required§ Determine the objectives and measures upon which the project will be evaluated at its completionImplement the project§ Execute the project according to the project plan§ Develop forms and records to document project activities§ Set up files to ensure that all project information is appropriately documented and secured§ Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.§ Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project§ Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standardsControl the project§ Write reports on the project for management on a regular basis§ Monitor and approve all budgeted project expenditures§ Monitor cash flow projections and report actual cash flow and variance to management on a regular basis§ Manage all project funds according to established accounting policies and proceduresEvaluate the project§ Ensure that the project deliverables are on time, within budget and at the required level of quality§ Evaluate the outcomes of the project as established during the planning phase

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  Etisalat MISP

  • Cairo

  • Senior Customer Relationship Management

    • 2009 - 2012
    • Cairo

    1- Responsible for successful execution of work stream project deliverables including scoping, planning, reviewing and achieving targets.2- Promote an environment in which customers enjoy high levels of service and build trust base relationship with key accounts to ensure customer satisfaction.3-...

• 

  The Egyptian company for Internet and Digital I...

  • Cairo, Egypt

  • Senior Customer Service (Acting as team leader)

    • 2004 - 2009
    • Cairo, Egypt

    1- Respond positively to all incoming telephone inquiries and emails2- Follow service quality standards and calls processing standards (call duration, after call tasks, order accuracy… etc.)3- Evaluate complex customer requirements and delegate activities to assigned departments.4- Issue trouble ...