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Ade Iqbal Prasojo profile image

Ade Iqbal Prasojo

Officer Service Performance & Vendor Management at PT Jalin Pembayaran Nusantara
Intro Book
Customer Service Expert with 9+ years of experience in process management and service quality improvement.
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Location
Bekasi, West Java, Indonesia, ID
Languages
  • English -
  • Bahasa -
Skills
  • Microsoft Office
  • Microsoft Excel
  • Powerpoint
  • Customer Service
  • English
  • Show all
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Bio

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Ade Iqbal Prasojo is a seasoned professional with 9+ years of experience in customer service, service quality improvement, and process management. He holds a Bachelor's degree in Teknik Informatika from Budi Luhur University and has received certifications in Customer Centricity, Customer Service Excellence, and Supporting Excellence.

Credentials

  • Customer Centricity Training Program
    PT Bank Muamalat Indonesia Tbk
    Jan, 2020
    - Apr, 2026
  • Customer Service Excellence
    Business Growth
    Mar, 2016
    - Apr, 2026
  • Supporting Excellence
    PT Bank Mandiri (Persero) Tbk.

Experience

  • PT Jalin Pembayaran Nusantara
    • Jakarta Metropolitan Area
    • Officer Service Performance & Vendor Management
      • May 2023 - Present
      • Jakarta Metropolitan Area

      - Develop ATM machine management procedures- Manage SLM ATM vendors- Monitoring Service Performance ATM machine (ATM LINK)- Involved in the ATM Link new branding

  • PT Bank Muamalat Indonesia Tbk
    • Indonesia
    • Banking
    • 700 & Above Employee
    • Assistan Manager of Customer Experience
      • Apr 2014 - May 2023

      Menyusun prosedur pengelolaan mesin ATM, layanan dan aspek fisik kantor cabangMengembangkan fitur transaksi ATM berdasarkan riset kebutuhan Pelanggan serta arah bisnis industriMengembangkan program survey kepuasan layanan kepada nasabah menggunakan sarana digitalProgram survey terhadap layanan pembukaan rekening dan penarikan tunai di kantor cabangProgram pengukuran kualitas layanan melalui mystery shopper, mystery call, voice of customer dan individual self assessmentBerkordinasi dengan unit lain terkait standardisasi layanan tampilan cabang dan mesin ATMMenyelenggarakan ajang pencarian frontliner terbaik dalam acara "Service Awards"Inisiasi program "Frontliner of The Month" sebagai sarana pembentukan Rolemodel layanan di setiap kantor cabangTrainer materi "Service Attitude" untuk program pengembangan kompentensi FrontlinerPenyusunan strategi peningkatan kualitas layanan, khususnya layanan Frontliner dan Customer touch point

    • Staff of Service Quality Strategy & Improvement
      • Apr 2014 - Apr 2018

      Service Quality Strategy & ImprovementMelakukan perubahan sales kit menjadi digitalMembuat prosedur layanan frontlinerMelakukan penyempurnaan parameter layanan sesuai industriMemberikan pelatihan "service attitude" bagi frontlinerBerkordinasi dengan unit lain untuk pengembangan layanan

  • Bank Mandiri
    • Greater Jakarta Area, Indonesia
    • Clerk of Customer Information Management
      • Apr 2012 - Apr 2014
      • Greater Jakarta Area, Indonesia

      Customer Care and Services Group,Customer Information Management DepartmentAnalisa data nasabah yang uncleanKordinasi dengan kantor cabang pemilik dataSosialisasi pengisian data nasabah ke kantor cabang

  • PT. Kasoem Hearing Center
    • Jakarta
    • Oticon Denmark distributor
      • Jul 2006 - Apr 2012
      • Jakarta

      Hearing aid technician

Education

  • 2007 - 2011
    Budi Luhur University
    Bachelor's degree, Jakarta

Suggested Services

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Industry Focus. “Financial Services”

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