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Addie Hunter
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Bio
Experience
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Purina Mills, LLC
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Camp Hill, Pennsylvania, United States
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Customer Service Representative
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Nov 2016 - Present
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Camp Hill, Pennsylvania, United States
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Own customer accounts and manage all aspects of the customer support process. Act as the liaison between customer service, sales, customers and manufacturing. Advanced understanding and knowledge of web order entry processes, promotions, discount structures, pricing and contracts. Understanding of customer service standard operating procedures (SOP) and train/mentor other customer service representatives (CSR). Proficient knowledge of SalesForce from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests.
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Highmark Inc.
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Camp Hill, Pennsylvania, United States
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Associate Benefits Coding Analyst
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Jul 2001 - Nov 2016
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Camp Hill, Pennsylvania, United States
 Analyze, design and code new client/groups or products, maintenance of existing groups/products and projects. Mange job tasks and project requirements so that work is completed on time, in scope and with minimal defects. Work independently or as a team member to develop benefits.
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Suggested Services
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Industry Focus. “Customer Service”
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