Senior Network Site Reliability Engineer

• Apr 2017 - Present

Senior Software Engineer

• Apr 2017 - Present

Senior Technical Operations Engineer

• Mar 2015 - Mar 2017

* Implement automated deployment of all production infrastructure and applications. * Design network infrastructure for globally deployed services with cross-region replication. * Consult with software engineers to design solutions for scaling the company’s cloud platform to service a global audience. * Review infrastructure code changes to ensure maintainability and scalability. * Monitor cloud platform to ensure uptime and quality of service, responding to and managing/remedying incidents as they occur. Show less

Cloud Administrator

• Mar 2014 - Mar 2015

* Deploy, monitor, and maintain cloud-based web applications with a national audience, ensuring that SLAs are met. * Rebuild cloud infrastructure using Amazon AWS, automated deployment, and containerization technologies. * Work across operations and development teams to improve processes for development, testing, and deployment. * Ensure security of HIPAA-protected personal information. * Deploy, monitor, and maintain cloud-based web applications with a national audience, ensuring that SLAs are met. * Rebuild cloud infrastructure using Amazon AWS, automated deployment, and containerization technologies. * Work across operations and development teams to improve processes for development, testing, and deployment. * Ensure security of HIPAA-protected personal information.

System Engineer

• Apr 2009 - Mar 2014

Responsible for designing, building and maintaining IT services and infrastructure used at all levels of the University, including storage, application servers, web services, databases, and custom servers and applications for research groups as needed.

Service Desk Manager

• Nov 2007 - Apr 2009

Managed the main point of customer contact for IT support at the largest college in the University of Minnesota system. Hired and managed staff to cover phone and email support. Researched, designed and implemented Mac OS X desktop OS deployment system. Designed and oversaw receiving and deployment processes for all PC and Mac desktop computers ordered by the college. Provided administrative support for Active Directory and Windows storage systems.