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Adam Zwebti profile image

Adam Zwebti

IT Administrator - Applications at City of Flagstaff
Intro Book
IT professional with extensive experience in technical support, computer hardware, and software repair
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Location
Flagstaff, Arizona, United States, US
Skills
  • Technical Support
  • Computer Hardware
  • Computer Repair
  • Microsoft Office
  • Customer Service
  • Show all
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Bio

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Adam Zwebti is a seasoned IT professional with extensive experience in technical support, computer hardware, and software repair. He holds a Bachelor of Science degree in Information Technology from Western Governors University and has obtained various certifications in Microsoft Technologies, Linux, and Web Development. With over 12 years of experience in the field, Adam has worked with various organizations, including the City of Flagstaff, Freelance Technology Consultant, Zappos Family of Companies, Grand Canyon Railway/Xanterra Resorts, Flagstaff Unified School District, and Data Doctors.

Credentials

  • CompTIA Linux+
    CompTIA
    Jan, 2017
    - Apr, 2026
  • CIW JavaScript Specialist
    CIWcertified
    Mar, 2016
    - Apr, 2026
  • CIW Web Design Specialist
    CIWcertified
    Nov, 2015
    - Apr, 2026
  • CompTIA Project+
    CompTIA
    Oct, 2015
    - Apr, 2026
  • Microsoft Technology Associate - Security Fundamentals
    Microsoft
    Apr, 2015
    - Apr, 2026
  • Microsoft Technology Associate - Windows Server Admin Fundamentals
    Microsoft
    Sep, 2014
    - Apr, 2026
  • Microsoft Technology Associate - Windows OS Fundamentals
    Microsoft
    Jul, 2014
    - Apr, 2026
  • Microsoft Technology Associate - Networking Fundamentals
    Microsoft
    Aug, 2013
    - Apr, 2026
  • Microsoft Certified Professional
    Microsoft
    May, 2013
    - Apr, 2026
  • Microsoft Technology Associate - Web Development Fundamentals
    Microsoft
    May, 2013
    - Apr, 2026
  • CIW Web Foundations Associate
    CIWcertified
    Jan, 2013
    - Apr, 2026
  • CompTIA A+
    CompTIA
    Apr, 2014
    - Apr, 2026
  • LPIC-1
    Linux Professional Institute
    Jan, 2017
    - Apr, 2026
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Apr, 2014
    - Apr, 2026
  • CompTIA Security+
    CompTIA
    Apr, 2015
    - Apr, 2026
  • CompTIA Network+
    CompTIA
    Nov, 2013
    - Apr, 2026

Experience

  • City of Flagstaff
    • United States
    • Government Administration
    • 500 - 600 Employee
    • IT Administrator - Applications
      • Mar 2020 - Present

      Providing application services to the City of Flagstaff. Project management with responsibilities in implementation, upgrades, and ongoing maintenance of application and database environments. Interfacing with vendors and partners to provide rapid resolution of application problems. Providing technical leadership in applications area. Development of EDMS solutions. Training City staff in application competencies.

    • IT Analyst - Applications
      • Jun 2019 - Mar 2020

      Providing IT services to Northern Arizona's coolest city. Responsible for managing application library. Work with departments to determine software needs and provide expert advice regarding acquisition of new products. Create application and database servers to provide application environments. Manage EDMS system OnBase. Provide ongoing support for applications within the library including configuration, break-fix, and version control.

    • IT Analyst - Help Desk
      • Jun 2017 - Jun 2019

      Providing IT services to Northern Arizona's coolest city. Responding to incoming requests for help; managing phones, emails, and a ticketing system to track and prioritize requests. Provide technical guidance and leadership to team members. Repair of all sorts of software, hardware, and peripheral problems. Responsible for managing Help Desk related projects.

  • Freelance Technology Consultant
    • Self Employed
      • Jul 2007 - Mar 2020

      I provide computer diagnostics and repairs. I will get your technology configured so it runs quickly and is easy to use. I am also skilled in disaster recovery and data retrieval. Also providing consultation with a wide variety of clients. Performing a needs-analysis and then providing excellent advice and planning services. Implemented contracted on-call services 24x7. Off-hours service also performed à la carte outside of contract.

  • Zappos Family of Companies
    • Customer Loyalty Specialist
      • Mar 2011 - Mar 2012

      First point of contact for general public service. Processed new orders, returns, exchanges, billing issues, shipping issues, and more. Provided advice to customers based on product knowledge.

  • Grand Canyon Railway/Xanterra Resorts
    • Flagstaff, Arizona Area
    • IT Technician
      • Mar 2008 - Mar 2009
      • Flagstaff, Arizona Area

      Provide first level support to company staff. Deploy and configure new computer systems. Ensure Payment Card Industry compliance. Expand network architecture to meet growing company needs. Establish working relationship with vendors

  • Flagstaff Unified School District
    • Flagstaff, AZ
    • PC Technician
      • Mar 2007 - Sep 2007
      • Flagstaff, AZ

      Provide first level support to district staff. Deployment and configuration of new hardware based on district policy. Diagnose technical problems and provide suggestions for most cost-effective solutions. Maintain catalog of all district-owned hardware. Interaction with district staff and K-12 students.

  • Data Doctors
    • Flagstaff, AZ
    • Technician
      • Mar 2006 - Mar 2007
      • Flagstaff, AZ

      First point of contact for customers. Provide analysis of customers' technical problems and offer solutions tailored to that individual's issue. Responsible for entire process from initial contact to completion. Maintain regular contact with customers' regarding the status and ETA of their repairs. Provide in-home and in-office services. Cashiering and daily/weekly/monthly totals. This position was truly a "jack of all trades."

  • Geek Squad
    • Oxnard, CA
    • Counter Intelligence Agent
      • Nov 2004 - Mar 2006
      • Oxnard, CA

      First point of contact for in-store customers. Provide analyses and solutions regarding customer technical problems. Inspect returned technology products. Provide warranty service. Sales and customer service.

Education

  • 2012 - 2017
    Western Governors University
    Bachelor of Science (BS), Information Technology

Suggested Services

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Industry Focus. “Computer Hardware, Computer Networking, Computer Software, Information Technology and Services.”

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