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Adam Yau profile image

Adam Yau

IT Analyst - Operation and Security at Pacific Smoke International Inc.
Intro Book
IT professional with project management and technical support expertise.
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Location
Mississauga, Ontario, Canada, CA
Languages
  • Cantonese -
  • English Professional working proficiency
Skills
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Powerpoint
  • English
  • Show all
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Bio

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Adam Yau is a seasoned IT professional with extensive experience in technical support, project management, and system administration. He holds a Postgraduate Diploma in Strategic Business IT and a Diploma of Computer Programming, and has certifications in Project Management and CCNA.

Credentials

  • Higher Certificate in Project Management Professional
    Feva Works IT Education Centre
    Apr, 2008
    - Apr, 2026
  • CCNA
    Cisco
    Dec, 2004
    - Apr, 2026

Experience

  • Pacific Smoke International Inc.
    • Markham, Ontario, Canada
    • IT Analyst - Operation and Security
      • Jul 2022 - Present
      • Markham, Ontario, Canada

      • Tier 2 technical support for user on site or remote offices• Providing support and troubleshoot for a variety of technologies including: Server administration, Anti-Virus, Office 365, Windows 10/11, Azure AD, MS Endpoint• Manage employee on-boarding and off-boarding processes• LAN/WAN network configurations• Audit IT asset inventory• Manage and secure endpoint devices using tools like MDM and MS Defender• Help ensure company IT policies and security practices are adhered to• Responsible for effectively developing, testing and implementing new IT systems and processes• Work with customers and vendors for ad hoc projects• Assign task to IT Support Analysis• Vulnerability remediation

  • JF Insurance Agency Group Inc.
    • Richmond Hill Canada
    • Technical Support Analyst
      • Oct 2021 - Jul 2022
      • Richmond Hill Canada

  • Ansatel Communications Ontario Inc.
    • Brampton, Ontario, Canada
    • IT Specialist Technician
      • Feb 2021 - May 2021
      • Brampton, Ontario, Canada

  • Evertop Management Ltd.
    • Hong Kong
    • Technical Manager
      • Mar 2019 - Oct 2020
      • Hong Kong

  • Ookea Group
    • Hong Kong SAR
    • Project Manager
      • Feb 2018 - Feb 2019
      • Hong Kong SAR

  • JCDecaux Transport
    • Hong Kong
    • IT Manager
      • Oct 2001 - Feb 2018
      • Hong Kong

  • Jabil Circuit China Ltd.
    • Hong Kong
    • System Engineer
      • Oct 2000 - Sep 2001
      • Hong Kong

  • OTTO Internetional HK Ltd.
    • Hong Kong
    • IT System Support
      • Dec 1997 - Aug 2000
      • Hong Kong

Education

  • 2008 - 2009
    NCC
    Postgraduate Diploma in Strategic Business IT
  • 1995 - 1997
    Sheridan College
    Diploma of Computer Programming

Suggested Services

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Industry Focus. “Consumer Goods”

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