Bio
Experience
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Product Manager / Quality Assurance Manager / Customer Care Specialist
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Jun 2008 - Aug 2023
Apogee Electronics – Santa Monica, CA / RemoteQuality Assurance Manager / Product Manager / Customer Care Specialist June 2008 – August 2023Managed QA testing and product development for various Apogee products, including: Duet 3, Symphony Desktop, Apogee plugins, Apogee Alloy mic preamp emulations, Control software for Mac, PC, and iOS, and Symphony I/O MkII. Drive UI and UX research and development as well as product spec and marketing efforts as a product owner in an Agile/Scrum environment.Initiated plan to assemble, hand-test, and check every Symphony I/O and i/o module flagship device; wrote up detailed test procedure and created fault codes and spreadsheet for tracking every unit; trained an employee on testing and tracked their progress daily, resulting in significant cost and time savings as well as a reputational boost.Created comprehensive product spreadsheets for all parameters/features/specs for all hw/sw products that could be used by various departments as references; project enabled greater efficiency across test-planning, sales and marketing research, and support team knowledge.Drove time savings by rewriting and streamlining QA test-cases for products, and created greater clarity for new testers by creating short videos to show and explain test-case setups.Helped create ‘Apogee Quickcare’, which became a support portal specifically for company dealers and distributors; created documentation and fault-codes for common issues and trained employees on portal’s use.Created usability tests for company’s products and put into place a system of tests and feedback so all employees and outside testers could respond; helped speed up development process and made user interfaces more intuitive.Spearheaded implementation of innovative preamp emulation feature using analog circuitry and DSP, allowing the Symphony Desktop product to be more competitive in the marketplace.
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Education
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2002 - 2003Conservatory of Recording Arts and Sciences
Master Recording Program II Diploma, Audio Engineering
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