Experience

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  Goldberg & Associates

  • Melvindale, Michigan, United States

  • Office Clerk

    • May 2024 - Present
    • Melvindale, Michigan, United States

• 

  Skyrise Software

  • Agency Owner

    • Dec 2023 - Present

    Our agency offers a wide range of services tailored to enhance your online presence, including Reputation Management, Graphic Design, Sales Funnels, Website Development, and Search Engine Optimization.Our approach is centered around understanding the unique needs and goals of each client, ensuring we deliver solutions that are not just effective but truly aligned with their vision. Whether it’s managing your digital reputation, crafting engaging designs, optimizing your website for search engines, or developing strategies to improve your sales process, our team is dedicated to helping your brand succeed in the digital landscape.We believe in the power of digital transformation to not only attract and retain customers but also to create lasting impacts on your business's growth and success.

• 

  Joe's Grill royal oak

  • Customer Service Manager

    • Jan 2019 - Dec 2022

    -Online Monitoring: Continuously scan the internet, social media, review sites, and other digital platforms for mentions of your client. Using specialized software, you track what is being said about your client to gauge public perception and identify any potential issues early.-Strategic Planning: Based on the insights gained from monitoring, develop and implement comprehensive strategies aimed at enhancing positive perceptions and mitigating negative ones. This involves setting clear objectives and KPIs to measure the effectiveness of your efforts.SEO (Search Engine Optimization): You employ SEO strategies to ensure positive content about your client ranks high in search engine results, making it more visible than any negative content. This can include keyword optimization, backlinking strategies, and ensuring the client's website and content are SEO-friendly.-Feedback and Review Management: Actively managing and responding to online reviews and feedback. This involves thanking customers for positive reviews and addressing negative feedback in a constructive manner that demonstrates your client's commitment to customer satisfaction.-Reporting and Analysis: Regularly analyzing the effectiveness of your strategies and providing detailed reports to client. This includes metrics on online mentions, sentiment analysis, engagement rates, and the performance of content and SEO strategies.