Experience

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  Concord Food Co-op

  • United States
  • Food and Beverage Services
  • 1 - 100 Employee

  • Store Manager

    • Jun 2019 - May 2024

    Served as Interim General Manager from August-November of 2023Directly supervised and advised a diverse team of retail and food service department managers Monitored all department inventory levels and oversaw quarterly product inventoryOrganized multi-departmental collaboration to implement Curbside Pickup program in response to Covid-19 pandemicManaged wide range of personnel challenges from mild to severePresented quarterly financial reports to Board of Directors on behalf of General ManagerDesigned and implemented from scratch company Written Safety Policy, and Joint Loss Management Committee/served as chair of JLMCReviewed weekly department schedules and made recommendations to managers as neededResponsible for overall visual appeal and operational flow of store from receiving to point-of-saleManaged the many retail challenges presented by pandemic including; unprecedented customer traffic, product shortages, layoffs, new policy/procedure implementation, labor shortages, new customer trends/habits

  • Manager Customer Service

    • Feb 2015 - Jun 2019

    -Managing staff of 15+ team members including part-time and full-time personnel-Orientation and training of new employees-Advanced customer service functions-Manager On Duty-Responsible for all cash office operations from cash register accountability to bank deposit delivery-Creating a complex weekly department schedule for 15+ employees -Hiring/Firing-Developing improvement plans for struggling employees-Participate in monthly marketing meetings-Communicate with register terminal maintenance company to ensure 100% register functionality -Develop department and store SOP’s-Develop and maintain store emergency procedures (Fire, Power outage, etc.)-Generating and delivering annual/probationary period performance reviews-Recruiting and interviewing new candidates for employment-Dispute Resolution-Generating and presenting annual and probationary performance reviews-Preparing daily financial reports, resetting cash registers-Member of company Safety Committee

• 

  New Hampshire Air National Guard

  • Pease ANGB

  • Aviation Hydraulics Technician (2A655)

    • Oct 2010 - Oct 2016
    • Pease ANGB

    -Maintenance, diagnostics, and repair of KCG-135 aircraft hydraulic/pneumatic systems-Adhering to strict Air Force standards for professionalism, dress and appearance, conduct, and fitness-CENTCOM Deployment to Al-Udeid Airbase, Qatar December 2015 through February 2016-Performance under pressure-Extreme attention to detail-PACCOM TDY (Temporary Duty) assignment to Anderson AFB, Guam October-November 2014

• 

  Concord Food Coop of New London

  • New London, NH

  • Store Manager

    • Oct 2013 - Jan 2015
    • New London, NH

    -Managing inventory, personnel management, orientation and training of new employees, customer service, scheduling employees, basic human resources (hiring/firing, annual reviews, despute resolution, etc.) preparing daily financial reports, resetting cash registers.

• 

  Concord Food Coop

  • Service Leader

    • Sep 2013 - Nov 2013

    Supervising customer service department in the absence of department manager, advanced cash register operations (Cash pick-ups, paid in/paid out, etc.) training new cashiers.

• 

  Concord Food Coop

  • Concord, NH

  • Cashier

    • Aug 2012 - Sep 2012
    • Concord, NH

    Operating cash register, answering phones, general customer service.