Experience

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  Carroll Community College

  • 1601 Washington Rd, Westminster, MD 21157

  • Help Desk Training

    • Apr 2013 - May 2013
    • 1601 Washington Rd, Westminster, MD 21157

    Installed Windows 7 and 8 operating systems.Installed system images and Deep Freeze software for Windows 7. Performed system optimization for Windows 7.

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  Hess Construction

  • Gaithersburg, Maryland

  • Warranty Coordinator

    • Jun 2008 - Jan 2012
    • Gaithersburg, Maryland

    - Managed one and two year warranties for multiple school construction projects. This included training end users on warranty processes, procedures, and administering end of warranty walkthroughs. - Maintained the project warranty CMMS and developed and provided monthly reports for building maintenance supervisors and school administrators.- Worked with the project supervisors and trade contractors to diagnose and resolve warranty requests. - Managed annual inspections and maintenance for the Hess main office building and its tenants.

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  Xerox Services

  • Germantown, Maryland

  • Database Administrator

    • Nov 2006 - May 2008
    • Germantown, Maryland

    - Performed user administration for the CMMS database the Maintenance Services Organization: including, logging and approving users; gathering and uploading input data from end user systems; and maintaining system documentation.- Served as liaison between CMMS end users and supplier. Including, defining end user requirements and negotiating development; deployment and testing with the supplier.- Negotiated CMMS business rules for implementation with the various Maintenance Services groups. - Provided training and ongoing support for CMMS end users. Maintained training materials and performed end user training as required. Provided support for end user issues and questions.

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  ACS

  • MOMs Database Administrator/Lane Analyst

    • Sep 2004 - Nov 2006

    Performed daily data entry and administration for the Maintenance Online Management database, ensuredaccurate upkeep of the system and provided necessary information through customized queries. Used MOMs database to develop and produce periodic management and performance reports, offeredupdated service and maintenance documents for customer consideration. Conducted daily lane analysis to support system maintenance, using UNIX-based client software totroubleshoot abnormalities in lane performance.