Experience

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  Premium Merchant Funding

  • Funder

    • Jul 2018 - Present

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  Audi of America

  • Auburn Hills, Michigan

  • Region Case Expert

    • Dec 2015 - Present
    • Auburn Hills, Michigan

    Product and Brand Inbound Team:I provide first in class assistance to customers with general product inquiries and vehicle concerns with the Audi brand by utilizing all available internal resources in order to resolve customers’ vehicle issuesAccurately and efficiently document information using Audi resources and properly apply Audi policies and proceduresMarket Disturbance Inbound Team:I provide sensitive information to customers in a professional and empathetic manner to convey Audi top class customer service. Additionally, I accurately and efficiently document sensitive information using Audi resources. Finally, I work with Audi Dealer Leadership nationwide to provide customers with quick responses and case handling, valuing their time, and allowing Audi Dealerships to provide customers with the best Audi experience possible.Market Disturbance Executive/Loyalty Advocate:I am the point of contact for customers that contact a member of Audi of Americas executive team regarding the Takata airbag recall or the TDI emissions issue. I work directly with Regional Case Expert team, Leadership, and Dealership personnel to communicate with customer in a timely and uniform manner. Volkswagen Group Settlement Resource:I identified by leadership for access to VWGoA KM resource tool and provided information and support to entire Customer Experience Center responding to 2.0 TDI emissions settlement.Business Analytics Volunteer:I assist the analytics team by drawing conclusions from raw data to provide accurate reports.Loyalty Team Volunteer – SSI Outreach program:I contact customers who responded with a less than favorable Audi Sales Satisfaction Survey in order to resolve their issues and improve their overall level of satisfaction with the Audi brand

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  Fabiano Brothers

  • Saginaw, Michigan Area

  • Project Manager

    • Jan 2005 - Jan 2015
    • Saginaw, Michigan Area

    Merchandising: I dedicated years of service to major accounts by creating displays, stocking and rotating product, and managing back stock successfully in order to rise in position from merchandiser to managerAssisted Select Brands Division Manager:I ran operations of all high-level special events by coordinating set-up, distribution, and event take down which led to a multitude of successful community events for major clients. Additionally, I fulfilled any needs of the client as well as the event attendees by doing whatever is necessary in order to ensure a successful event and positive impression of the company