Experience

• 

  LLOYDS BANKING GROUP PENSIONS TRUSTEES LIMITED

  • Chester, United Kingdom

  • Supplier Manager

    • Jul 2022 - Present
    • Chester, United Kingdom

• 

  Lloyds Banking Group

  • Chester, England, United Kingdom

  • Specialist Team Manager

    • Jul 2018 - Jul 2022
    • Chester, England, United Kingdom

    Reporting line of up to 24 colleagues including 2 Team Coaches / Team Leads. Supporting customers through financial difficulty, ensuring fair outcomes.

• 

  MBNA

  • Chester, United Kingdom

  • Assistant Team Lead

    • Oct 2015 - Jul 2018
    • Chester, United Kingdom

• 

  Lloyds Banking Group

  • PPI Claims and Case Management

    • Oct 2014 - Apr 2015

  • Compliance and audit consultant

    • Oct 2014 - Apr 2015

• 

  Tactical Solutions

  • Operations Manager

    • Feb 2011 - Jul 2014

    Manage a workforce of over 1000 employees across various projects and activities. Projects would range from a multitude of possibilities including sampling, demoing, active selling, merchandising, compliance, auditing, distribution and availability checks etc... Lead a team of employees to support and manage staff alongside me, developing, coaching and motivating to achieve business goals and revenue.

• 

  The Co-operative Bank plc

  • Team Manager

    • Mar 2003 - Aug 2010

    Deliver the businesses loan target (for Smile: The Internet Bank) with the accredited team for a consecutive three years during my time in this position. Coaching staff to deliver on KPI's and go the extra mile for customers. Manage customer complaints and provide excellent customer service.

• 

  The Post Office

  • Post Office Manager

    • Aug 2000 - Mar 2003

    Manage the post office stock and cash flow. Balancing every week to ensure stock and cash levels where they should be based on the system. Manage a small work force of full and part timers, motivating during busy times and managing holidays and resource at busy times.