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Adam Florentine profile image

Adam Florentine

Customer Support Manager at Avacomtech Inc
Intro Book
IT professional with technical support, troubleshooting, and management expertise.
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Location
Chula Vista, California, United States, US
Skills
  • Technical Support
  • Troubleshooting
  • Customer Service
  • Computer Building
  • Management
  • Show all
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Bio

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Adam Florentine is a seasoned IT professional with 8 years of experience in technical support, troubleshooting, and management. He has worked with top companies like Avacomtech Inc, Walmart, and Verizon (Telvista), providing technical assistance, resolving issues, and managing inventory levels. Adam holds a strong background in computer building and has expertise in customer service, with a focus on delivering robust solutions to clients.

Experience

  • Avacomtech Inc
    • Customer Support Manager
      • Apr 2017 - Present

      Generate Distributor LeadsCreate Sales ProposalsIntegrate and install IP Camera Systems into Commercial and Residential networksTest and Configure IP CamerasIdeation and Design forPrinted and digital promotional contentTechnical brochures and manualsTrainSales Representatives in Phone Etiquette SOPEmployees in IP Camera System functionality and usage

    • Technical Support Specialist
      • Apr 2016 - Apr 2017

      Technical Support (April 2016-April 2017)Technical assistance for IP Camera Systems online & onsiteTroubleshoot Security Cameras Systems in Residential and Commercial configurationsIntegrate IP Cameras into existing networks & the mobile appsAssist with RTSP Streaming Protocols

  • Walmart
    • Chula Vista, California
    • IMS (Inventory Management Specialist) III
      • Jan 2014 - Jan 2016
      • Chula Vista, California

      Electronically cataloged backroom inventoryConducted floor counts/auditsCompleted stock orders and managed inventory levelsRemoved damaged, out-of-code, not-in-set and discontinued items from inventory and displaysData Entry

  • Verizon (Telvista)
    • Tijuana Area, Mexico
    • DSL/FIBER Optic Technical Support
      • Jan 2010 - Jan 2013
      • Tijuana Area, Mexico

      Test, analyze and solve customer reported troubleCustomer support for:RegistrationPhysical line signal testingModem troubleshooting & filter set-upWiFi and local networks testingComputer hardware & software configurationCollaborate with outside vendors to restore services and solve incompatibilities, like:Technicians and representatives with router suppliersOperating system techniciansAnti-virus software technicians

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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