Experience

• 

  SuperSlow Zone

  • United States
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Business Manager

    • Apr 2022 - Present

  • Superslow Zone Certified Instructor

    • Sep 2019 - Present

    - Coach clients on our specific strength-training protocol to ensure each sessions is safe and effective- Tailor personalized programs that specifically target each client's health goals- Track an individual's improvements using Mindbody software- Network, advertise, and gain personal referrals to actively search out new clientele to grow our customer base - Strengthen health knowledge base by completing continuation education courses in order to keep certifications current- Participate in monthly staff meetings to continue to learn more effective marketing techniques and stay on track for yearly business goals

• 

  St. Louis Arc

  • Greater St. Louis Area

  • Employment Specialist / Job Coach

    • Feb 2017 - Aug 2019
    • Greater St. Louis Area

    • Built strong rapport with hiring managers and other designated staff, to ensure a positive job fit for both companies and individuals on my caseload• Ensured all paperwork was completed accurately and in a timely manner to meet funding and accreditation standards• Developed class curriculum and training material specifically tailored to job-centered topics• Lead job-training courses for a diverse portfolio of clients, with a broad spectrum of challenges and abilities• Participated in monthly team meetings to reach high job goals for the fiscal year and generate new ideas for support

• 

  MilliporeSigma

  • United States
  • Biotechnology Research
  • 700 & Above Employee

  • Escalation Specialist

    • Sep 2015 - Jul 2016

    • Promoted to this position due to excellence as a CSR (Customer Service Representative)• Diffuse escalated calls by recognizing the customer’s needs, managing the customer’s expectations, and resolving the issue in a prompt, professional manner• Aided the current customer service reps on issues they are struggling to find resolutions for• Prepared reports on increasing escalation trends in order to reduce the number of calls associated with each trend• Strengthen the escalation team by participating in monthly meetings on new ways to train customer service reps and to respond to escalated customers

  • Customer Service and Sales Representative

    • Aug 2013 - Sep 2015

    • Provide an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty• Obtain strategic-relationship/partnership-building by listening attentively, solving problems creatively, and using tact and diplomacy to find common ground and achieve win-win outcomes • Collaborate with team members and other departments within the company to better service customers• Utilize SAP, the Enterprise Resource Planning System, to manage customer orders and drive sales• Appointed to train the new reps on Sigma’s products and services

• 

  Cedars of Town and Country

  • Chesterfield, Missouri

  • Admissions Coordinator

    • May 2012 - Jul 2013
    • Chesterfield, Missouri

    • Patient / family advocate to assist with the needs and/or concerns, which included investigations, mediation, and resolution management• Lead contact for sales and marketing inquiries from new patients / residents; included but not limited to site tours (2-3 per day), informative sessions, and referral sources• Responsible for the new patients admission agreements and other important responsibility forms• Developed relationships with physicians, social workers, and families to ensure proper placement of patients to our facility