Experience

• 

  Social Security Administration

  • United States
  • Government Administration
  • 700 & Above Employee

  • Lead Information Technology Specialist

    • Aug 2023 - Present

    Systems Problem Resolution Branch

  • IT Specialist

    • Sep 2020 - Sep 2023

• 

  Koniag Technology Solutions

  • Frederick, MD

  • Facilities Engineer

    • Sep 2019 - Sep 2020
    • Frederick, MD

• 

  IBM

  • Baltimore, Maryland Area

  • SSR

    • 1999 - 2019
    • Baltimore, Maryland Area

    Hardware support of enterprise servers including installation, diagnostics, repair, modifications and code loads covering most of the IBM branded products including xSeries, pSeries, iSeries (formerly AS400), and IBM Z (Mainframes)Hardware support of enterprise class Tape Storage Systems including TS3500 and TS4500 Tape Library Systems and IBM Virtualization Engine TS7700 (TS7720 and TS7740) systems.Hardware support of enterprise class Disk Storage (SAN/NAS) including IBM DS8000 System Storage, IBM Storwize V7000 and V5000 and IBM TotalStorage DS4000 (FAStT)Hardware support of IBM FlashSystem 820/840/900Hardware support of Lenovo ThinkServer, ThinkCentre and ThinkSystem serversHardware support of PC and Laptop systems (Lenovo, Dell, and HP)Support numerous clients with widely varying needs ranging from server install, deinstall, upgrades and diagnostics, end user Deskside Support, POS (Point of Sale) installation and support, and one on one trainingLed teams of two to ten on larger projects covering POS, PC and VoIP installations and upgrades

• 

  Technology Service Solutions

  • Greater Boston Area

  • Team Lead

    • 1994 - 1999
    • Greater Boston Area

    Managed 20-30 contract employees over the Central Region of TSS. Managed staffing levels to maintain flexibility of service, increased customer satisfaction, and brought a historically unprofitable region into profitability.Individually worked or led small to midsize teams on Satellite Dish installations (.8m to 2.4m), Network Cable Installation and Certification (two to twelve hundred drop networks), and asset inventory projects.Performed Quality Assurance Inspections.Surveyed customer sites for project quotations.

• 

  GE Computer Services (later merged into TSS)

  • Contract Technician

    • 1992 - 1994

    Installed Telephone systems, network cabling and performed various other unique projects including safety modifications of Cybes Smithpress Machines, installation of TSX polling equipment and field modifications to IBM and NEC Point of Sale (POS) systems and VeriPhone credit card machines.

• 

  US Army

  • Fort Carson, CO

  • Utility Helicopter Repairer (67N)

    • 1987 - 1991
    • Fort Carson, CO

    Removed, installed and repaired aircraft subsystem assemblies such as engine, rotors, gearboxes, transmissions, mechanical flight controls and their systems. Serviced and lubricated aircraft and subsystems. Performed inspections. Performed duties as aircrew (Crew Chief) in flight operations.