Experience

• 

  sudanes islamic bank

  • IT,Computer Engineer HELP DESK

    • Mar 2008 - Present

    • Maintain overall ownership of the issue & provide regular update to the user ensuring timely resolution as per the agreed SLAs. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.• Install anti-virus software and ensure virus definitions are up-to-date.• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.• Test fixes to ensure problem has been adequately resolved.• Investigation, Analyze and resolve the logged issues • When not able to resolve a problem, escalate it to the supervisor or to the next support level and track the progress.• Manage installation, configuration and service requests for desktop computers, printers, mobiles devices, tablets and networking routers etc.• Update the regular status in the incident management system.

  • it,computer engineer

    • 2008 - Present

    manage antivirus updating and pass it itno the network, troubleshooting errors ,computer, printers, mobiles, scaners, serversrepair whit remote desktop such as VNC ,TEAM VIEWER ,managing servers and routers ,

• 

  rama soft

  • sudan-khartoum

  • help disk- computer engineer

    • Sep 2009 - May 2011
    • sudan-khartoum

    installation system and repair network troubleshooting ,system management.