Experience

• 

  Apple

  • Technical Specialist

    • Oct 2022 - Present

• 

  Warby Parker

  • Sales Advisor

    • Aug 2019 - Oct 2022

    Supported the store by troubleshooting and managing minor IT issues or malfunctions.Operated handheld POS system to process purchases, insurance claims, and returns or exchanges.Maintained order of the store by ensuring all of the frames and lenses were properly arranged and polished.Registered patients waiting for an appointment, explaining the required paperwork and filing it for the doctor.Assisted approximately ten guests per day in finding the perfect frame, taking prescription, lifestyle, and physical fit into consideration.

• 

  Howard Bank

  • IT Support Specialist

    • Mar 2020 - Feb 2022

• 

  Howard Bank

  • Baltimore, Maryland Area

  • Service Desk Intern

    • Jun 2018 - Aug 2019
    • Baltimore, Maryland Area

    -Domain admin credentials as well as admin credentials to Microsoft O365 environment.-Assisted in a refresh of many of the bank’s resources by imaging 150 machines using WDS.-Aided in the day-to-day tasks helping users through the help desk with problems involving their company-issued devices.-Managed the asset inventory of two separate companies under Howard Bank’s ownership, and worked to combine the two sides into one database.

• 

  1st Mariner Bank

  • Baltimore, Maryland Area

  • Service Desk Analyst Intern

    • Jun 2017 - Aug 2017
    • Baltimore, Maryland Area

    Troubleshot any problems users may have had dealing with daily software or hardware, while also teaching them basic steps to troubleshoot and fix problems on their own, for any future incidents. Worked on projects specific to the Systems department with the Service Desk team to help the company run more smoothly, successfully, and securely.

• 

  Chick-fil-A-Franchise

  • Baltimore, Maryland Area

  • Team Leader

    • Apr 2015 - May 2017
    • Baltimore, Maryland Area

    -Supervised and trained kitchen staff of six people on proper use of equipment, food handling, and portion sizing. -An unwavering commitment to customer service by using knowledge of products to make every experience memorable and pleasant. -Employee of the Month during the month of November 2015.

• 

  Greater Baltimore Urban League

  • Baltimore, Maryland Area

  • Computer Laboratory Technician

    • Jun 2016 - Aug 2016
    • Baltimore, Maryland Area

    Learned and trained in CompTIA A+ to work towards certification.Gained hands-on experience troubleshooting and fixing computer systems. Installed software and operating systems on 4 company computers.