Experience

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  SMARTLO

  • Account Manager Key Account

    • Feb 2023 - Nov 2023

    Integral logistics solutions. Prevention of damage in the supply chain.- Cargo lashing.- Oversized load.- Conditioning of merchandise.- Packaging.- Port Services.-Warehouses.

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  Reci-Plus

  • Puebla, México

  • CUSTOMER SERVICE OFFICER

    • Jun 2021 - Jan 2022
    • Puebla, México

    • Successfully resolved concerns with products or services to help with retention and drive sales.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Employed comprehensive benchmarks to establish and monitor customer service standards.• Established and accurately prepared customers’ accounts to complete new purchases.• Activities of the administration department (reception and sending of invoices, sending of budgets).

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  JAS Worldwide

  • Puebla, México

  • BUSINESS DEVELOPMENT MANAGER

    • Mar 2016 - Jul 2018
    • Puebla, México

    • Quotation of international freight services according to the requirements and needs of the client.• Offer international transport and logistics services• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.• Kept meticulous client notes and updated account information in company databases.• Worked with existing customers to increase purchases of services.• Collected data and performed customer needs analysis.• Used and performed the system of Wintouch CRM.• Customer Services activities.

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  Reci-Plus

  • Puebla, México

  • PROCUREMENT OFFICER

    • Jan 2014 - Jul 2015
    • Puebla, México

    • Input, analyzed and reported on data covering all aspects of procurement operations.• Maintained current understanding of pricing structures, market conditions and trends in industry.• Developed and strengthened supplier relationships.• Evaluated internal needs and developed plans for maintaining optimal supply levels.• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Activities of the administration department (reception and sending of invoices, sending of budgets).