Bio
Experience
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Media Implementations & Training
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Apr 2022 - Jan 2023
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United States
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Advertising Services
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1 - 100 Employee
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Director, Platform Services
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Oct 2019 - Dec 2021
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Senior Account Service Manager
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Sep 2017 - Oct 2019
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Account Manager
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2014 - Sep 2017
Provided web training and support to over 100 Mobile App customers. Created marketing strategies based on industry and supported questions and changes requested of the apps. Worked with offsite programming department when issues/bugs came up with the software.
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Harris Broadcast
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New York
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Account Manager - OSi
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2012 - 2013
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New York
Provided strategic account management to over 30 large, medium and small broadcasting groups utilizing Harris Broadcast’s OSi Traffic and Billing solution. Scheduled hardware reviews, software implementations and software upgrades with client’s IT and Traffic departments. Coordinated internal resources across Product Management, Engineering, QA and Support organizations to deliver strategic client solutions.
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Harris Corporation
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New York, NY
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Account Manager
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Oct 2010 - Sep 2012
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New York, NY
Developed and designed in-house training curriculums. Tested, documented and trained new products internally and at client sites. Implemented new clients and oversaw training, troubleshooting and support of all clients.
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Harris Corporation
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New York, NY
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Senior Manager-Client Services
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Jul 2004 - Jun 2009
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New York, NY
Oversaw Agency Services with duel major responsibilities. Supervised Harris Agency Client Services personnel and managed full customer service delivery of over 100 advertising agencies and media buying services. Led project management initiatives for Professional Services department.
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Encoda Systems, Inc.
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New York, NY
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Manager, Client Services
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1997 - 2004
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New York, NY
Directed Agency Client Services with full responsibility for client relationship management and support. Oversaw department staffing including interviewing, hiring and layoffs. Led implementation of enterprise-wide and mission-critical software solutions.
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Education
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Beaver Country Day
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Ohio Wesleyan University
Bachelor of Arts (BA), Psychology & Sociology
Suggested Services
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References
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