Experience

• 

  Chimes

  • Instructional Design Specialist

    • Mar 2024 - Present
• 

  Capella University

  • Admissions Records and Operations Representative

    • Aug 2023 - Feb 2024
• 

  Walden University

  • Student Success Coordinator

    • Sep 2019 - Jul 2023

    Assist students with resolving problems related to technology, course registration, registration discrepancies, Walden policies, and processes while maintaining Walden integrity. Create new training materials as new processes are implemented and deliver training for new hires. Use de-escalation s...

• 

  Wizards of the Coast

  • Event Judge: Level 2

    • Aug 2015 - Jan 2020

    Worked with people of all ages to run tournaments with attendees of up to 3.000 and create a fun and safe environment for all players. Used skills such as problem-solving, event organization, logistics, and management, conflict resolution, and organization.

• 

  Sprint

  • Shirley, New York, United States

  • Commission Sales Associate

    • Dec 2016 - Jul 2017
    • Shirley, New York, United States

    Sold cell phones, cellular plans, and other electronic devices. Assisting callers and email inquiries with mobile or account-related issues. Training new hires. Troubleshooting MS Word/Google Doc issues such as freezing or corrupted files. Helping users with connectivity issues. Recognized the pr...

• 

  Palace Entertainment

  • Lifeguard

    • Mar 2009 - Sep 2009

    Keep guests safe, keep the park safe, and assist guests who need help (i.e. disabled or lost).