Experience

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  Novatech Software Pvt Ltd

  • Nagpur, Maharashtra, India

  • System Administrator and Cloud Support

    • May 2021 - Nov 2022
    • Nagpur, Maharashtra, India

    • Active Directory and Group Policy administration, DNS, DHCP, hardware configuration. User Support for VPN.• Install and Configure various types of Operating Systems (Windows Servers, Windows 10, Linux, and Centos), and other software. Also routinely Analyzed, Diagnosed, and Resolved complex technical issues of windows and software.• Handling backup applications like Syncback, and SQL backup master. • Installation, configuration, and administration of office 365, MS-Teams, Skype and outlook, etc.• Working remotely using Anydesk, Teams, Output, and RDP.• Knowledge of Server hardening • Regular updating SOP and audit documentation• Make policy changes in Firewall (Sophos), i.e. creating, modifying, and deleting Access Rules. Also, troubleshoot the connectivity issues in the firewall.• Perform inventory and asset management, system and laptop preventative maintenance, and e-recycling assets, repair management of hardware-related failures of workstations and laptops.• Maintained overall ownership of users’ issues & services ensuring that they receive resolution within SLA.• A maintained queue of an average of 5-20 tickets per day, resolved tier 1 and 2 support issues, and Managed incoming queue of help desk tickets from 50+ clients via email or phone.• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).• Properly escalate unresolved issues to appropriate internal teams.• Prioritize and manage several open issues at one time.• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.• Prepare accurate and timely reports.• Knowledge of Virtual Machine Tools, i.e HyperV, VMware, VirtualBox• Launching Amazon EC2 Cloud Instances using Amazon web services (Linux/ Ubuntu) and Configuring launched instances with respect to specific applications.• Installed application on AWS EC2 instances and configured the storage on S3 buckets.• Perform S3 buckets creation.

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  MRO-TEK Reality Ltd

  • Nagpur, Maharashtra, India

  • Network Operations Center Engineer

    • Jun 2020 - May 2021
    • Nagpur, Maharashtra, India

    • Worked as NOC Engineer for WCL ERP Project.• Implementation and Managing 460 MPLS VPN Links.• Operation on NMS Zabbix server, MRO-TEK FALCON, PINE Router ESONA Switch.• Managing system backups and network security protocols.• Provide remote support to on-site engineers and end users/customers during installation• Provide remote troubleshooting and fault finding if issues occur upon initial installation• Undertake capacity management and audit of IP addressing and hosted devices within data centers• Responding to network alerts and hardware malfunctions.• Tracking and documenting network issues and compiling incident reports.• Responding to user requests and providing network training.• Daily Aligning Engineers on Site.• Design and implement new solutions and improve resilience of the current environment• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization• Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.

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  Progressive Infotech Pvt. Ltd.

  • Nagpur, Maharashtra, India

  • System Administrator

    • May 2016 - Jun 2020
    • Nagpur, Maharashtra, India

    • Case New Holland, PithampurInstallation, maintenance & troubleshooting of Windows system, network & non-network printers and troubleshooting of propriety software's.• Raymond at Chhindwara, Yavatmal & PithampurGeneral troubleshooting of issues related to IT infra• Dabur, Nagpur, Raipur & PithampurMaintenance of IT infra and resolution of various issues.• GAIL India Pvt Ltd.FMS (IT) for various locations across Madhya Pradesh• FedEx India Pvt. Ltd.Installation, Configuration, Maintenance & troubleshooting of various systems for Nagpur, Bilaspur, Raipur & Bhopal offices• Hindustan Times, Nagpur, Raipur.Maintenance of Windows system, providing troubleshooting for various technical issues.• Vishal Mega MartInstallation, Configuration, Maintenance and troubleshooting of servers and POS systems for various locations across Maharashtra, Madhya Pradesh & Chhattisgarh.Key Contributions:• Resolved a history of problematic and recurring backup server issue at Vishal Mega Mart, Nagpur.• Deployed 90+ installation & configuration of Pos desktops in 3 different cities within 3 days at the time of new store commissioning for Vishal Mega Mart.• Various escalated cases for different clients.• Deployed the implementation and migration of Office 2016 for Raymond.• Reviewed and audited IT infra for Dabur, Nagpur & Raipur.• Directed the long pending inventory centralization & SAP migration for Raymond over Madhya Pradesh & Chhattisgarh.• Deployed 50+ installation & configuration of Pos desktops at the time of new store commissioning at Nagpur Raymond.

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  A K Group of Computers

  • Nagpur, Maharashtra, India

  • Desktop Support Engineer

    • Feb 2015 - Mar 2016
    • Nagpur, Maharashtra, India

    • Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, printers & scanners) to ensure optimal workstation performance.• Installation & Configuration of Xtenda Networking Devices (Client/Host).• Installing, Configuring, Managing & Administrating Microsoft Windows 98, 2000, XP, Windows 7 & 8, OS professional.• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime• Configuring Microsoft outlook for user and troubleshooting Mail Problem• Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.• To ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users.• Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software.