Experience

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  Almaqam Co.

  • Kuwait - Saudi Arabia

  • Chairman and Managing Director

    • Jan 2011 - Feb 2012
    • Kuwait - Saudi Arabia

    A closed Kuwait Shareholder Company established in Dec. 2011.Company ObjectiveThe main objective of establishing the company is: to support the Kuwaiti Hajj campaigns (IT - airline - camps ownership - five-star hotels - and transport)

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  Shaaer Co.

  • Kuwait

  • Executive Vice President

    • Jan 2009 - Oct 2010
    • Kuwait

    A closed Kuwait Shareholder Company established in June 2008 with authorized capital of 13 Million Kuwaiti Dinars. Company Objective The main objective of establishing the company is: Support Manage Hajj and Umrah campaigns and organising religeous excursions.

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  Zain kuwait

  • Kuwait

  • Business Support Systems (BSS) Sr. Department Manager

    • Jan 2004 - Dec 2009
    • Kuwait

    Primary responsibilities include managing 24 BSS engineers and 10 contractors to deliver all BSS application implementations. The systems include: IVR, IPCC, Mediation, Service Provisioning, Rating, Roaming, Customer Care, Interconnect, Accounts Receivable, ERP, Self Service, Kiosk, Cash machines, e-business, Zain portal, virtual branches, SMS applications, payment gateway/channels, workflow and VAS systems amongst others.Oversee technical changes, vendor proposals and make appropriate recommendations. Ensure application reliability, availability through adequate testing and quality assurance. Mentor & coach staff on performance and career development. Defined and monitored the realization of KPI for all BSS systems. Process yearly budget on departmental level.Play a major role in all areas of integration of core billing & BSS systems at the architectural level. Manage and provide direction for the BSS implementation and support teams in support of business operations.Replaced rating & roaming engine for Zain, Kuwait with Techmahendra PriceMaker that allowed for near realtime rules based engine. This limited exposure to fraud and revenue assurance.

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  International Turnkey Systems – ITS

  • Kuwait

  • Senior IT Consultant –Telecom

    • May 1999 - Dec 2003
    • Kuwait

    Began my career working on TABS 2.x and familiar with entire processes. Establish Architectural gap analysis, impact analysis for System Analyst for program development. After development, my responsibilities included Quality Assurance of the design provided. I managed a small team of implementation experts on-site for projects in several countries.

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  Mobile telecommunication Co. MTC

  • kuwait

  • Information Technology (IT) technical team leader

    • Nov 1994 - May 1999
    • kuwait

    Began my career working as programmer and was promoted to Sr. technical team leader for core functionality (back-end) processes that linked directly to MSC GSM, ETACS, Pager & Voice Mail. Service Provisioning for Iridium Satellite, GSM roaming, Monthly bill, ERMES Pager system MoU representative. Approve the design & development of vendor models and applications. Perform application implementation and ensure Zain users are informed of application changes.