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Abdulrhman Al Houti profile image

Abdulrhman Al Houti

Customer Care Division, Interaction Q... at Ooredoo Kuwait
Intro Book
Abdulrhman Al-houti is a seasoned professional with a strong background in customer experience, finance, and accounting, holding a Bachelor's degree in Finance and a Diploma in Accounting, with 9 years of experience in various roles, including Customer Care, Project Management, and Accountant.
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Location
Kuwait City, Al Asimah, Kuwait, KW
Languages
  • Arabic -
  • English -
Skills
  • Customer Experience
  • Microsoft Office
  • Mac Os
  • Customer Satisfaction
  • Powerpoint
  • Show all
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Bio

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Credentials

  • One Million Smiles Kuwait, Starts from Zain
    AlNowair Organization
    Feb, 2018
    - Jun, 2026
  • Success Priorities Management
    Norrtalje Training and Consulting HB
    May, 2017
    - Jun, 2026
  • LinkedIn Day (SEMINAR).
    LinkedIn
    May, 2016
    - Jun, 2026
  • Advance Microsoft PowerPoint 2010
    Info Centre Training Institute, Kuwait.
    Nov, 2015
    - Jun, 2026
  • The Art of Creativity Programme – Zain.
    Zain
    Nov, 2014
    - Jun, 2026
  • Inbound Upselling and Cross selling - Foundation Program for Agents
    Zain
    Jun, 2014
    - Jun, 2026
  • The Art of Advanced & Effective Communication Programme
    Right track Edara Group
    Jun, 2014
    - Jun, 2026
  • Work Life Balance Programme
    Right Track Edara Group
    Jun, 2014
    - Jun, 2026
  • You Can Create Disney Magic Too (SEMINAR) by lee Cockerell - The Former Executive Vice President of Operations for the WALT DISNEY WORLD Resort.
    Zain
    May, 2014
    - Jun, 2026
  • Customer Day Planning (Contact Centre).
    Zain
    Jan, 2014
    - Jun, 2026
  • Customer Centricity and Telemarketing.
    Zain
    Dec, 2013
    - Jun, 2026
  • Zain Knowledge Conference, By Steve Wozniak (co-founded Apple).
    Zain
    Nov, 2013
    - Jun, 2026
  • Financing By Partnership
    Kuwait Finance House
    May, 2011
    - Jun, 2026
  • Training Certificate in Islamic Banking
    Boubyan Bank
    Mar, 2011
    - Jun, 2026
  • Pulmonary Cardiac Recreation and First Aids Course
    Kuwaiti Medical Assoc
    Mar, 2009
    - Jun, 2026
  • Human Theory of Seasons
    Gulf University for Science and Technology
    Jan, 2009
    - Jun, 2026
  • Kuwaiti Association for Protecting Public Fund
    Gulf University for Science and Technology
    Jul, 2008
    - Jun, 2026
  • Internship Course
    Touristic Enterprises Company
    Jun, 2007
    - Jun, 2026
  • Internship Course
    UAE Exchange
    Jun, 2007
    - Jun, 2026

Experience

  • Ooredoo Kuwait
    • Kuwait
    • Customer Care Division, Interaction Quality Specialist at Ooredoo Kuwait.
      • Jan 2022 - Present
      • Kuwait

      January 2022 – Present.Customer Care Division, Interaction Quality Specialist:- To ensure the highest levels of customer satisfaction, Quality Assurance team is responsible for monitoring and evaluating employees who have direct contact with customers, including inbound and outbound contact centr...

  • Zain
    • Kuwait
    • SPS Project Management Analyst
      • Aug 2012 - Nov 2021
      • Kuwait

      August 2012 - November 2021: Zain Telecom co - Kuwait.- January 2020 – November 2021.SPS Project Management Analyst:- Reviewing New Zain Products and Services to ensure a smooth delivery to the market and sales agents and to prevent fraud.- A Mediator between Zain Commercial and Technical divisio...

  • INCO-LABS
    • Kuwait
    • Accountant
      • May 2008 - May 2012
      • Kuwait

      Handling and verification of accounting ledgers and overseeing balances and all accounts payableWorking on back reconciliation and supplier reconciliation accounts Maintenance of daily bank transaction reports and overseeing a balance in outgoing and incoming funds Managing of accounts receivable...

Education

  • 2007 - 2012
    Gulf University for Science and Technology
  • 2005 - 2007
    Public Authority for Applied Education and Training

Suggested Services

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Industry Focus. “Telecommunications”

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