Experience

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  TAKENDA

  • Riyadh, Saudi Arabia

  • Customer Service Specialist

    • Oct 2021 - Oct 2023
    • Riyadh, Saudi Arabia

    Ticketing and Reservations: Facilitate seamless ticketing and reservation processes, ensuring and patrons have easy access to events and shows. Provide information on seating arrangements, pricing, and special packages.Event Coordination: Collaborate with event organizers and internal teams to ensure the smooth execution of entertainment events. Address customer inquiries related to event logistics and schedules.Issue Resolution: Proactively address customer concerns during live events, ensuring a positive experience for attendees. Coordinate with onsite staff to resolve issues promptly.

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  جمعية منازل قرطبة

  • Riyadh, Saudi Arabia

  • Home Owners Association Manager | مدير عقار جمعية ملاك

    • Aug 2020 - Oct 2021
    • Riyadh, Saudi Arabia

    Community Governance: Oversee the enforcement of community guidelines and regulations, ensuring a cohesive living environment. Coordinate and conduct regular community meetings to address concerns and communicate updates. Manage facility operations to maintain common areas, amenities, and infrastructure, aligning with community standards.Facility Management Services: Implement comprehensive facility management strategies to enhance the functionality, safety, and sustainability of the physical environment. Oversee maintenance, repairs, and upgrades of property facilities, ensuring all services meet regulatory compliance and quality standards.Communication Hub: Act as a liaison between the HOA board, residents, external stakeholders, and facility management teams. Facilitate clear and timely communication through newsletters, online platforms, and community events. Ensure that all parties are informed about facility-related developments and initiatives.Issue Resolution: Address and resolve resident concerns and disputes diplomatically and efficiently. Implement preventive measures to mitigate potential conflicts and promote community cohesion. Coordinate with facility management to address any service disruptions or maintenance issues promptly.

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  Alargan Projects Co. مشاريع الأرجان

  • Riyadh, Saudi Arabia

  • Customer Service Officer

    • Dec 2014 - Aug 2021
    • Riyadh, Saudi Arabia

    Client Onboarding: Guide clients through the onboarding process, providing comprehensive information on property options, financing, and legal procedures. Ensure a smooth transition from inquiry to property acquisition. Communication Hub: Act as a central point of contact for clients, keeping them informed on project updates, construction milestones, and key timelines. Facilitate clear communication between clients and internal teams.Issue Resolution: Address and resolve client concern promptly, collaborating with project managers and relevant departments. Implement proactive measures to prevent and mitigate potential issues.After-Sales Support: Provide ongoing support post-purchase, assisting clients with move-in logistics, warranty information, and any additional inquiries. Foster long-term relationships to encourage repeat business and referrals.After-Sales Support: Provide ongoing support post-purchase, assisting clients with move-in logistics, warranty information, and any additional inquiries. Foster long-term relationships to encourage repeat business and referrals. Market Knowledge:Stay informed about market trends, property values, and regulatory changes. Offer informed advice to clients, ensuring they make well-informed decisions.

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  Middle East Broadcasting Center

  • Riyadh, Saudi Arabia

  • Administrative Clerk

    • Dec 2008 - Dec 2010
    • Riyadh, Saudi Arabia

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  Hospitality Board Holding Co.

  • Al-Riyadh Governorate, Saudi Arabia

  • Front Desk

    • Jan 2008 - Nov 2008
    • Al-Riyadh Governorate, Saudi Arabia