Experience

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  Vital Food General Trading and Manufacturing Co.

  • Kuwait

  • Founder and General Manager

    • Sep 2018 - Present
    • Kuwait

    Locally made confectionery manufacturer that produces and sells dusted chocolates, nuts, and protein balls. -Foundation: Planned and oversaw the entire construction and kitchen installation of the 200m2 production facility, while adhering to Kuwaiti commercial and labor laws-Integrated Product Development, Research, and Quality Control: Led the development of 18 confectionery products, meeting international food safety standards. Collaborated with food scientists to extend shelf life to 12 months and ensured ISO 22000 compliance for quality control, working with packaging experts and labs to address potential issues-Sales and Marketing: Assessed Kuwait's confectionery market to set competitive pricing and promotions for 18 products. Conducted 50+ B2B visits, securing a 20% closure rate, and maintained strong client relationships. Implemented diverse sales promotions, generating an average growth rate of 20% year-over-year-Operations: Led a team of 10 staff across kitchen, admin, and drivers in addition to working with vendors to overcome operational issues, resulting in low staff turnover and solid vendor relationships-Accounting: Owned all Statement of Accounts by maintaining accurate tracking of budgeting, cost of sales, labor, cash flow, suppliers, and client accounts while reducing costs to achieve profitability

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  Maru

  • Aspen, Colorado

  • Restaurant Supervisor

    • Nov 2017 - Apr 2018
    • Aspen, Colorado

    -Increased table turnover 300% by efficiently organizing table arrangement and reservation timings whilst accommodating all guest preferences-Led a team of 7 service staff and 2 barmen to provide exceptional service daily to the welcomed guests while handling all guest complaints-Assisted restaurant owners and chefs with dining promotions, hiring, training new staff, completing all necessary paperwork and payroll

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  Marriott International

  • Snowmass, Colorado

  • Housekeeping Manager

    • Jun 2017 - Sep 2017
    • Snowmass, Colorado

    -Led the Housekeeping department of 35 room attendants and 6 supervisors to implement strict cleaning and hygiene standards across all the rooms and public spaces with 83-97% occupancy rate, all while learning Spanish-Assigned room cleaning sections daily for each room attendant using the hotel system prioritizing room type demand adhering to Front Office’s needs-Worked closely with the Director of Housekeeping, reducing departmental costs in linen, cleaning chemical, and staff by 25%

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  St. Regis Aspen Resort

  • Aspen, Colorado

  • Front Office Management in Training

    • Apr 2016 - Jun 2017
    • Aspen, Colorado

    -Demonstrated exceptional customer service by creating memorable memories to the honorable guests while collaborating with the Front Office team and managers to achieve recognition as the top performing department with 90-100% occupancy rate-Achieved Employee of the month twice by utilizing innate interpersonal and professional communication skills to the esteemed VIP guests by going above and beyond guest’s expectations from pre-arrival, arrival, stay, and departure

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  SIMPLENIGHT

  • Montreal, Canada Area

  • Sales Associate

    • Jan 2015 - May 2015
    • Montreal, Canada Area

    Travel-tech start up building innovative enterprise solutions including customizable bookability, cloud-based distribution- Curated Montreal tourism market to pitch business model (restaurants, tours, attractions, events, museums and clubs).-Cold call and follow up with vendors/suppliers.-Negotiate prospect vendors/suppliers to join our GEP.-Meet with vendors/suppliers and present business overview.-Mediate suitable commission rate.

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  OBEIRUT Lebanese Cuisine

  • Lausanne, Switzerland

  • Head Waiter

    • Jan 2013 - Jul 2013
    • Lausanne, Switzerland

    85 pax Lebanese Fine Dining restaurant:-Ensured all customers are provided with outstanding service-Welcomed & escorted guests to the table.-Prepared aperitifs, wine, spirits & other beverages along with Desserts too. -Proposed menu items, took the food order and served the food and beverages too. -Handled the bills through the PMS MICROS.-Provided leadership and guidance to all team members-Resolved customer complaints, as well as internal conflict amongst staff-Ensured dinning area is organized and maintained a high level of cleanliness.

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  Sheraton

  • Kuwait City, Kuwait

  • Cross-Trainee

    • Jan 2012 - Jun 2012
    • Kuwait City, Kuwait

    Luxurious business downtown hotel with 6 F&B outlets, 8 meeting halls and over 300 rooms. In the 6 months exposure at Sheraton I was working in every department and sub department: -Rooms Division (Front Desk, Guest Relations, Concierge, Business Center, Telephone, Reservations, Guest Service Center, Airport Butler, Housekeeping & Laundry)-Food & Beverage (All restaurants, Banqueting, Outside Catering, Main Kitchen, Room Service & Stewarding)-Sales & Marketing-Accounting-Human Resources-Engineering

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  Ayyame Restaurant

  • Kuwait

  • Food And Beverage Attendant

    • Jun 2009 - Aug 2009
    • Kuwait

    Summer job in a casual Middle Eastern fusion 100 pax restaurant.-Ensured all customers are provided with outstanding service-Mise en place set up for breakfast, lunch & dinner.- Handled the bill through PMS MICROS.