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Abdul Raheem Abdul Kareem profile image

Abdul Raheem Abdul Kareem

IT Support Specialist at GOPA Consulting Group
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Abdul Raheem Abdul Kareem, IT Support Specialist with 1 year of experience at GOPA Consulting Group, 9 years 11 months of experience at various companies including IT Support Engineer and Desktop Support Engineer.
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Location
Abu Dhabi Emirate, United Arab Emirates, AE
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Credentials

  • Equivalency Certificate
    Ministry of Education – UAE
    Jun, 2022
    - Apr, 2026

Experience

  • GOPA Consulting Group
    • United Arab Emirates
    • IT Support Specialist
      • Jun 2023 - Present
      • United Arab Emirates

  • intec - GOPA-International Energy Consultants
    • Abu Dhabi, United Arab Emirates
    • Information Technology Support Engineer
      • Jul 2014 - May 2024
      • Abu Dhabi, United Arab Emirates

      IT Support Engineer:- Software configuration as per employee's requirements and client-specific applications.- Responsible for issuing tickets and maintaining the helpdesk log and inventory of all IT assets available with the company in all three branches.- Meeting with the required IT personnel from the contractor side for learning of new knowledge, documenting them and providing training to the staff needed for the proper functioning of the software for the EXPO 2020 project.- Assist in identifying and resolving a problem involving a program, machine, data, or system software.- Development and implementation of internal processes for technical support.- Liaise with colleagues in the team to ensure continuity of service for all users.Maximo Coordinator (Due to Project requirement):- Database collection (Asset Data) for distribution substations and updating it in MAXIMO.- Report findings encountered at site time to ADDC Planning Section.- Close coordination with the ADDC-MAXIMO team for addition and deletion of parent and child work orders to match precisely with the Assets available on site.- Providing training to the engineers on the usage of HHU, downloading the Work orders, entering data and uploading it to MAXIMO.- Acting as in charge to the site team and ensuring all data are entered in Maximo and uploaded through HHU.- Maintaining the record of replaced and cancelled assets for reporting to ADDC departments.

  • Trilogix Engineering & Technology
    • Doha, Qatar
    • Assistant Data Analyst
      • Mar 2014 - May 2014
      • Doha, Qatar

  • FULL HOUSE LABS PRIVATE LIMITED
    • Kochi, Kerala, India
    • Desktop Support Engineer
      • Dec 2013 - Feb 2014
      • Kochi, Kerala, India

Education

  • 2007 - 2011
    College of Engineering ,Thalassery
    Bachelor's degree, Electrical, Electronics and Communications Engineering

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