Experience

• 

  COMO Facilities Management Services

  • Qatar
  • Facilities Services
  • 400 - 500 Employee

  • Operations Manager

    • Mar 2022 - Present

  • Operations Manager

    • Mar 2022 - Present

    - Makes independent Facilities operations decisions based on created policies and procedures and within the scope of the position.- Managing a multi discipline team to provide outstanding customer service across the whole Hamad Heart Hospital.- Executing a comprehensive examination of each part of hospital operations to find areas for improvement that might have a beneficial impact on the hospital service quality ratings (JCI, MOPH).- Participating in all incident and accident investigations, making recommendations for and putting into action corrective and preventive actions.- Carrying out any additional departmental responsibilities assigned to me by the department head.- Manages both hard and soft facilities management services, including the management of FM Service Providers, to maximize the estate and facilities uptime and reduce the number of reactive Calls submitted to the help desk.- Prepare & Implement the Plan for the rain season including all the building fabrics systems (Water Proofing, Manholes, Ducting, etc.…), and High Humidity Plans to match the weather and atmospheric needs of the facility.- Managing building maintenance, such as ordering supplies and materials and monitoring work schedules to ensure that projects are completed on planned time.- Managing and implementing business continuity plans to guarantee minimal disruption of hospital operations in the event of infrastructure breakdowns. - Developing Safety Management programs for the FM section using the ISO 41001 to increase efficiency in operations.- Developing and carry out the risk assessment and risk management to maintain a safe working environment within the project and manage the identified risks.- Monitoring KPIs monthly to avoid any penalties.- Routinely monitored all PPM (Hard & Soft Services) and CM to ensure their completion before the monthly KPI meeting with the client as per international Standard and JCI.

• 

  Kodei FMS

  • Lebanon

  • Operations & Maintenance Manager

    • Feb 2013 - Jan 2022
    • Lebanon

    - Understands the client’s key business drivers with the ability to look around corners, displaying agility and the ability to focus teams on the key priorities. - Accountable with the Finance Lead to achieve the business financial objectives and associated KPIs within SLA. - Leads, develops and maintains a strategic plan for the delivery of Facilities Management Services that aligns with the client's priorities based on Industry best practice.- Planned strategy to ensure efficient management of assets – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility. - Working with Account Director to drive the Operational review process and facilitate the provision of accurate financial and commercial management information as required on a monthly basis. - Ensure best in class service delivery through strong management skills and the optimization of in house and external resources - Develop on a continuous basis the client relationship to ensure differentiation and innovation in order to expand the scope of services and gain long term contractual lock-in from the client.

• 

  Harb University Hospital

  • Lebanon

  • Senior Maintenance Manager

    • Apr 2000 - Jan 2013
    • Lebanon

    - Develops project objectives by reviewing project proposals and plans; conferring with management.- Develops Safety Management programs for the Hospital to avoid the risks.- Managed the project team including any subcontractors.- Establish maintenance and expenditure budgets. - Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.- Plans and directs the work of all housekeeping, gardening, security, kitchen and laundry workers at the assigned facility- Provides job performance evaluation and supervision for all housekeeping, gardening, security, kitchen and laundry workers- Manages the all housekeeping, gardening, security, kitchen and laundry Department based on the approved budget and the goals and objectives of the hospital- Review the department’s policies, procedure manuals, job descriptions, at least annually for revisions and make recommendations to the Executive Director- Approve various administrative tasks, including work schedules and time-off- Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.- Control project plan by reviewing design, specifications, plan and schedule changes; recommending actions.- Ensure that all payable items are already measured & approved by the accreditation standards.- Ensuring Projects and Programs are executed using agreed standards & processes. - Reviewed and approved all project documentation. - Quality Assurance and Risk Management- Preparing status reports for use in communication to stakeholders. - Oversees the functioning and maintenance of building systems including MEP, Civil/Building Fabrics, Roads, Parking, Manholes, Canopy, Interlock, Tiling, all types of drainage systems, Facades etc...- Ensured the team’s maintenance activities across all departments (Electrical, Mechanical, and Civil works) reached the required standards as per HTMs and Kahramaa.