Experience

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  Accretive Technologies Pvt Ltd

  • Gurugram, Haryana, India

  • Information Technology Executive

    • Sep 2023 - May 2024
    • Gurugram, Haryana, India

    Provides technical assistance and support to users experiencing IT issues, either remotely or in person.• Troubleshoots hardware, software, and network problems to identify and resolve issues promptly.• Installs, configures, and maintains computer systems, software, and peripherals.• Assists with the setup and maintenance of networks, including routers, switches, and firewalls.• Responds to service tickets and inquiries in a timely and professional manner, escalating complex issuesas needed.• Educates users on basic troubleshooting techniques and best practices to minimize downtime.• Documents support activities, including solutions provided and resolutions implemented, for future reference.• Collaborates with other IT teams to implement system upgrades, patches, and security measures.

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  HarperCollins Publishers India

  • Gurugram, Haryana, India

  • Executive Publishing Operations

    • May 2021 - Mar 2023
    • Gurugram, Haryana, India

    Met regularly with production team and managers to analyze problems and plan cost-effective and high-quality product delivery.Applied accounting and financial management acumen to every area of film production.Managed resource utilization and continuous improvements to streamline operations and reduce costs.Worked closely with vendors to ensure timely availability of production materials and services.Managed vendor relationships, including negotiating contracts and resolving any issues that arose.Assisted in planning and coordinating production activities, ensuring efficient workflow and adherence to deadlines. Monitored production processes to maintain quality standards and optimize resource utilization.Collaborated with internal teams to streamline production workflows and improve overall efficiency.

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  Alpha IT solutions and consultant Pvt Ltd

  • Noida, Uttar Pradesh, India

  • Cyber Security Engineer

    • Jul 2022 - Dec 2022
    • Noida, Uttar Pradesh, India

    Conducted product training sessions for clients and sales teams to enhance their understanding of the organization'scyber security products.Stayed up to date with the latest industry trends, emerging threats, and technologies to effectively advise clients onsecurity best practices.Acted as a technical advisor, providing expertise and guidance to clients on cyber security architecture, risk assessment.Successfully led pre-sales efforts for numerous high-value projects, resulting in a significant increase in theorganization's cyber security solution sales.

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  Bajaj Auto Ltd

  • Trainee engineer

    • Oct 2020 - Dec 2020

    Gained hands-on experience in a manufacturing environment, working in various departments and gaining exposure todifferent stages of the production process.Assisted senior engineers in process optimization, quality control, and equipment maintenance to ensure efficient andsmooth operations.Collaborated with cross-functional teams, including production, quality assurance, and logistics, to streamlineworkflows and improve productivity