Experience

• 

  Dealerware

  • Director, Oem Partnerships

• 

  Dealerware

  • United States
  • Retail Motor Vehicles
  • 100 - 200 Employee

  • OEM Development Director

    • Feb 2024 - Present

    Focused on the continued support and development of OEM preferred partners and their dealer networks, while ensuring success and growth in a constantly evolving mobility industry.

  • OEM Development Manager

    • Apr 2023 - Feb 2024

  • Product Marketing Manager

    • Mar 2022 - Apr 2023

    Helping dealerships, dealer groups and OEMs throughout the United States and Canada improve their customer mobility options, maximize fleet utilization and consistently increase revenue while providing customers with an easy, streamlined loaner and rental experience.

• 

  Audi of America

  • United States
  • Automotive
  • 700 & Above Employee

  • Sales Training Senior Specialist

    • Mar 2021 - Mar 2022

    Designed, developed and managed the implementation of new model and technology training content for Audi dealerships nationwide. Close collaboration with Audi AG team in Germany to understand incoming products and technologies to determine appropriate training needs, content, cadence, delivery and sustainment methods to ensure a deep understanding of all new product at the dealership level.

  • Training Strategy Specialist

    • Mar 2018 - Mar 2021

    Collaborated with key stakeholders throughout Audi of America and Audi AG to determine and create strategic training and development programs designed to improve all aspects of dealership experiences, both internal and external, while preparing dealership staff for future automotive industry trends and needs.Developed and managed the extremely well-received Audi Leadership Development Program, designed to provide key leadership acumen for dealership General Managers and Audi of America leaders to successfully embrace automotive industry change and challenges while being leaders in its evolution.

  • Certification Program Developer

    • Oct 2016 - Mar 2018

    Developed and managed nationwide Audi Certification Program designed to assess the process and product knowledge of all Audi dealership employees, while utilizing real-world role-playing scenarios. Incrementally raising the bar with coaching sessions and development plans to ensure each member of the Audi team could provide the premium customer experience synonymous with the Audi brand.

  • Developer, After Sales Training

    • Mar 2015 - Sep 2016

    Worked closely with Audi Academy, After Sales Team and In-Dealer Trainers to design and develop effective training content and resources for Audi dealership service and parts professionals, focusing on implementing process and best practices to create an ideal customer experience.

• 

  Audi Silver Spring

  • Silver Spring, MD

  • Audi Exclusive Service Consultant

    • May 2010 - Mar 2015
    • Silver Spring, MD

    2015 Audi Twin Cup Challenge Winner - Ranked 2nd in the Nation2014 Audi Twin Cup Challenge International Winner - Ranked 1st in the World2014 Audi Twin Cup Challenge Winner - Ranked 2nd in the Nation2013 Audi Twin Cup Challenge International Winner - Ranked 3rd in the World2013 Audi Twin Cup Challenge Winner - Ranked 2nd in the Nation2012 Audi Twin Cup Challenge Winner - Ranked 2nd in the Nation2011 Audi Twin Cup Challenge Finalist - Ranked 16th in the NationInteracted with Audi service clients to correctly understand their service and repair needs, while providing premium, personalized customer experiences. Effectively communicated with customers, Audi technicians, parts professionals, sales team and valets to consistently and successfully resolve all repairs and services in a timely fashion.

• 

  Lead Storm Media

  • Director of Operations

    • 2007 - Jan 2009

• 

  All Around the Home

  • Account Manager

    • Apr 2007 - Jul 2008