Experience

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  Visible Edge Computing

  • Student - Project Management Professional

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  North Atlantic Appraisal Company, Inc.

  • United States
  • Real Estate
  • 1 - 100 Employee

  • Office Manager

    • Jun 2020 - Present

    Manage all daily aspects of the company to ensure effective and efficient service delivery.Created and revamped the automated processes in several key, daily routine functions, which directly increased overall efficiency and cut office costs by 45%.Assist the senior management team in the daily operations, developing and implementing appropriate policies, internal controls, and procedures.Track and manage the appraisal process from assignment to delivery.Supervise 3rd-party vendors to ensure all milestones for assignments were completed efficiently and on time.Lead monthly meetings with management teams.

  • Quality Control Manager

    • Oct 2013 - Present

    Oversaw the review of all appraisal reports to ensure highest quality was delivered to clients, in which overall addendums/corrections were lowered by 23%.Trained and managed off-shore review team.Performed quarterly reviews of appraisers and provided ongoing training as needed.

  • Marketing Specialist / Trainee Appraiser

    • Apr 2010 - Oct 2013

    Created marketing campaign to increase client base and promote existing client retentionConducted outbound telemarketing campaign to schedule onsite meetings with potential clientsProvided monthly reporting of closed deals and pipeline of potential future clientsManaged CRM database of al banks and credit unions within the coverage area of the companyTrained as a Residential Real Estate Appraiser and completed appraisal reports as assigned by the officeConducted training and demonstration of Mobile Appraising software to Licensed and Trainee Appraisers

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  AG Salesworks

  • Norwood, MA

  • Quality Assurance Manager and Salesforce Administrator

    • Jun 2005 - Mar 2010
    • Norwood, MA

    Assembled, trained, mentored, and managed team of 8-10 Business Development Representatives for cold calling campaigns to C-level and V-level in IT Departments.Researched and analyzed several technology solutions to enhance company's efficiency - Spoke, automated phone dialers (saved company over $40,000 annually), Manticore Technologies, daily tracking reports in Excel, and Salesforce.com utilization.Established Lead Scorfing Profile for each new account and held BDRs to that standard of Qualified Leads.Ensured team achieved monthly and quarterly goals - surpassed by 25 percent plus over 2008.Revamped Salesforce.com usage by AG's Inside Sales Team to streamline productivity, which resulted in increases in Calls per day, Leads per month, Proposals, Closed Business, and revenue in the first Quarter alone.

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  ServiceMaster Clean

  • Assistant Branch Manager

    • Dec 2004 - Jun 2005

    Managed and trained 10-12 disaster recovery specialists in the timely repair of customers' homes.Oversaw relationships with multiple insurance agencies and delivered detailed paperwork for claims.Supervised the daily customer schedule and the onsite performance of all recovery staff.