Experience

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  Hitachi Vantara

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Global Partner Service Desk Specialist

    • Mar 2020 - Present

    • Tasked with resolving Partner and Customer issues and requests that reside within external web portals and its connected applications such as Salesforce.• Provide frontline support of all Hitachi Customers, Sales Partners, and Distributors.• Take end-to-end ownership of assigned customer/partner issues, including the initial troubleshooting, identification of root cause and issue resolution.• Provide final resolution to customer and partner technical issues in a clear and understandable format.

  • Global Customer Care Specialist

    • Oct 2016 - Mar 2020

    • Problem triage• Diagnostic capture• Customer web portal fault isolation• Knowledge and wiki authoring• Logistics / supply chain support• Compliance enforcement• Intermediary for partner ecosystem

• 

  Monterrey | the natural choice

  • San Diego, CA

  • Merchandiser

    • Apr 2011 - Oct 2016
    • San Diego, CA

    • Developed and implemented merchandising plans to assist in the marketing andpromotion of foods at client locations• Worked with store managers; taking inventory, surveying stores, re-ordering, andselecting food products during seasonal times.• Experienced work in marketing plans, research analysis, and purchasing forcompanies, vendors, and customers

• 

  Jocsons Auto Body & Paint

  • National City, CA

  • Manager

    • Jan 2008 - Apr 2011
    • National City, CA

    • Assigned jobs to technicians and managed workflow to complete vehicle repairswithin target dates• Oversaw daily operations of the business while maintaining good employeerelations; resulted in increased productivity• Assisted in estimating and documenting work orders while building loyal clientele