Experience

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  22nd Century Technologies Inc.

  • North Chicago, IL

  • Clinical Application Trainer

    • Dec 2023 - Mar 2024
    • North Chicago, IL

    • Government contractor servicing staff onboard CAPT James A Lovell Federal Healthcare Center.• Performed onsite and virtual education supporting 300 end users across four clinics as it relates to medical software features, functionalities, and workflows in advanced electronic health record (EHR) programs.• Conducts one-on-one and group training sessions, tailoring content to the specific needs and workflows of different provider roles.• Managed over 60 customer requests per day with no errors.• Communicated with clients to resolve problems and enhance customer satisfaction. Conducted regular assessments to identify educational needs and competency gaps for medical and dental staff. • Participant in crucial meetings, and training sessions to obtain useful information for potential use in future training programs to benefit users.• Identified potential issues at customer sites and investigating customer issues by working closely with Technical Support service personnel.• Maintained system integrity by managing access controls and ensuring compliance with HIPAA regulations.• Troubleshot technical issues, offering timely resolution to minimize downtime and maintain productivity levels within the clinic.• Championed end-user satisfaction through continuous support, addressing concerns regarding application usability or functionality promptly and effectively.• Demonstrated detailed technical knowledge of assigned applications.• Reduced errors in data entry by providing comprehensive training on clinical applications to staff members

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  CAPT James A Lovell Federal Health Care Center

  • North Chicago, Illinois, United States

  • Program Manager - Contingency Operations

    • Nov 2020 - Oct 2023
    • North Chicago, Illinois, United States

    • Sourced, coordinated, and deployed healthcare personnel for global humanitarian and contingency operations.• Orchestrated the supervision of 40 staff members to strategically manage medical and operational readiness, effectively impacting 703 service members.• Bolstered facility essential function capability and compliance from 78% to an exemplary 99%, ensuring exceptional operational efficiency and preparedness.• Provided weekly statistical information regarding health readiness and manpower to senior staff and the Board of Directors.• Provided analysis and technical input recommendations to WARNORD, OPLAN, OPORD, and FRAGO guidance and other plans, utilizing CENTCOM and BUMED guidance.• Created and certified $150K in travel authorizations/vouchers as a Defense Travel System administrator.• Ensured implementation of operational policies, plans and procedures regarding contingency operations.• Managed 146 staff members delivering healthcare valued at $15M to 41,000 patients in one of the Navy's most active health clinics.• Established strong relationships with key stakeholders, ensuring support for program initiatives.• Championed best practices in project management, fostering a culture of continuous improvement.• Managed and supervised administrative and daily program operations, complying with policies and regulations.

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  US Navy

  • Hospital Corpsman

    • Feb 2003 - Oct 2023

    -Managed military and civilian personnel in patient care, customer service and human resources administration.-Active Secret Clearance -Performed emergency medical treatment on Marines and other military personnel injured in the field.-Administered preventive care and medications, including immunizations and intravenous fluids.-Conducted physical examinations and assisting in the treatment of diseases and injuries.-Supervised sanitation and safety conditions in the workplace and field environment.-Maintained patient treatment records, conduct research and perform clinical tests.*Detailed experience listed below*

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  Navy Medicine & Training Support Center

  • San Antonio, Texas, United States

  • Master Instructor / GME Coordinator

    • Jun 2017 - Jun 2020
    • San Antonio, Texas, United States

    • Managed administrative operations for nine graduate healthcare programs supporting 100 students, resulting in 19 Naval commissions and 10 fellowships supporting worldwide medical operations.• Oversaw a $150K employee education budget and allocated $60K in Continuing Medical Education courses funding, maintaining accreditations for the #10 nationally ranked Physician Assistant program.• Facilitated instruction for 3,400 medical technician students, resulting in 430 Dean's List recipients, 43 Honor Graduates, and a 94% pass rate.• Devised and created lesson plans critical to program redevelopment, leading to American Council on Education accreditation and maximizing college credits for military medical training graduates.• Spearheaded 24 monthly events fostering cultural inclusion for 6,500 staff.• Enhanced student comprehension by incorporating various teaching methods and strategies to cater to diverse learning styles.• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.• Awarded Master Instructor Certification and multiple decorations for leadership and performance.

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  Fort Belvoir Community Hospital

  • Fort Belvoir, Virginia, United States

  • Personnel Manager / Healthcare Education Manager

    • May 2014 - Jun 2017
    • Fort Belvoir, Virginia, United States

    • Improved healthcare capabilities by 20%; led a six-member team in designing and developing contingency sustainment training for medical employees.• Implemented core department competency checklists to ensure all staff were oriented to the workplace.• Created learning and development programs to provide internal development opportunities.• Audited staff training records to ensure compliance with Joint Commission, DoD, and federal standards.• Prepared and batched $590K in medical incentives and travel transactions, ensuring 100% on-time disbursements with zero errors.• Oversaw the performance management program.• Chaired the Combined Federal Campaign, led 40 campaign volunteers to collect $70K in donations distributed to national non-profit organizations.• Managed event logistics, ensuring smooth execution of charity events and fundraisers• Coordinated volunteer training programs, ensuring all participants were well-equipped to contribute their skills effectively in service of the charity’s goals.• Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.• Spearheaded the successful completion of annual compliance audits, maintaining adherence to industry regulations and standards.• Mentored junior HR professionals as they advanced their careers in human resources management.

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  1st Marine Logistics Group

  • Camp Pendleton North, California, United States

  • Healthcare Operations Planner

    • May 2011 - May 2014
    • Camp Pendleton North, California, United States

    • Managed daily operations and planning of direct military healthcare and surgical support to 7,500 US and Coalition Armed Forces supporting hostile situations in Afghanistan.• Supervised the tracking of 3,200 casualties from the battlefield returning to US medical treatment facilities with 100% accountability.• Provided technical advice and guidance to senior government officials and Afghan medical personnel in the establishment of a medical logistics depot. Worked with the US State Department to transfer $2.2 million in medical consumables to the Afghan government in support of local emergency and contingency operations.• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.• Provided allowance standard analysis on deployment and employment.• Participated in technical meetings and briefed senior military leadership in operation planning cells.• Provided joint planning support for campaign and contingency plans to counter and deter emerging threats.• Oversaw the Drug Screening Program; ensured administration, compliance, and integrity in accordance with Federal policy. • Built a talent inventory database to track, identify, and fill key staffing shortages; delivered briefings and staff reports to managers to foster understanding of findings.

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  Branch Health Clinic Diego Garcia

  • Diego Garcia

  • Clinic Administrator

    • Apr 2010 - Apr 2011
    • Diego Garcia

    • Oversaw day-to-day administrative operations supporting 37 medical personnel caring for 600 beneficiaries in a remote location with limited access.• Maintained employee records with 100% accuracy, ensuring compliance with federal directives.• Oversaw and coordinated employee’s time and attendance to ensure staff hours were properly submitted in accordance with Department of Defense policy.• Managed the clinic’s $10 million annual budget; forecasted year-end activity and ensured funds were allocated or reallocated as appropriate.• Responsible for MEDEVAC transportation; liaised with multiple international partners to ensure successful transition of critically ill/injured patients to higher echelon medical centers/treatment facilities. • Managed personnel matters, including, onboarding, evaluations, and promotions• Increased efficiency in facility management with the implementation of cutting-edge technology solutions• Collaborated with other departments to foster efficient use of facility space and resources.

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  National Naval Medical Center (NNMC)

  • Bethesda, Maryland, United States

  • Contingency Operations Manager / Staff Fitness Leader

    • Mar 2007 - Apr 2010
    • Bethesda, Maryland, United States

    • Supervised five staff members in daily operations and the coordination and mobilization of 590 military personnel in support of global contingency and humanitarian actions.• Coordinated with senior government officials to setup medical and emergency care staff during and along the parade route for the 2009 Presidential Inauguration.• Spearheaded a taskforce to establish standard business rules for the medical screening process of personnel assigned to global conflict resolution teams, resulting in a significant annual reduction of medical qualifications from 15% to 3%.• Led a $500K renovation project for the Human Resources department and the hospital historical center.• Managed and analyzed data for comprehensive contingency and emergency preparedness rosters and databases.• Led and supervised a team of 20 fitness leaders in conducting 5,000 physical fitness assessments and 600 one-hour fitness enhancement classes, achieving a 98% compliance rate over a span of 24 months.

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  8th Communications Battalion

  • Camp Lejeune, North Carolina, United States

  • Field Medical Service Technician

    • Mar 2004 - Mar 2007
    • Camp Lejeune, North Carolina, United States

    •Provided outstanding medical care to 1,200 USMC and USN personnel during daily clinical operations.•Deployed to Fallujah, Iraq in support of Operation Iraqi Freedom. Provided expert medical care during 20 security missions covering 1,200 road miles throughout volatile areas.•Created an electronic supply database to maintain real-time inventory levels of consumable medical products used in daily clinic operations and in preparation for mass casualty events.•Trained and qualified 30 Marines in critical CPR, basic life support and treatment of minor wounds, contributed to overall safety and unit readiness while in the hostile zone.•Maintained familiarity with treatment protocols, response requirements and quality assurance procedures.•Administered Smallpox and Anthrax vaccinations to 400 Marines with zero adverse reactions.•Transcribed 400 hardcopy health records into the electronic health record system with 100% accuracy.