See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Aaron Dyck
- Claim this Profile
- Troubleshooting
- Voip
- Ip
- Telecommunications
- Avaya
- Show all
Bio
Credentials
-
Avaya Messaging Administrator Specialized
AvayaJun, 2022- May, 2026 -
Esna OfficeLinx Installation
EsnaJun, 2017- May, 2026 -
Peripheral Devices and Connectors
CybraryFeb, 2017- May, 2026 -
Avaya Implementation Professional Specialist - IP Office
AvayaJul, 2013- May, 2026 -
SpotCell Level 1 Installer
SpotwaveOct, 2012- May, 2026 -
Nortel Certified Support Specialist
NortelNov, 2010- May, 2026 -
Nortel Certified Technology Expert
-Nov, 2010- May, 2026 -
A+
CompTIANov, 2009- May, 2026 -
Convergence+
CompTIAOct, 2009- May, 2026 -
Nortel Certified Technology Specialist: Converged IP Telephony Solutions
NortelAug, 2009- May, 2026 -
SSCA
The SIP SchoolJul, 2017- May, 2026 -
ACIS - Avaya Communication Server 1000 for Avaya Aura
AvayaApr, 2017- May, 2026 -
ACSS - Avaya Communication Server 1000 for Avaya Aura
AvayaApr, 2017- May, 2026 -
ACSS - Avaya IP Office Platform
AvayaJun, 2016- May, 2026 -
ACSS - Avaya Session Border Controller Enterprise
AvayaOct, 2013- May, 2026
Experience
-
Bovaird Telecom Inc
-
Hampton, New Brunswick, Canada
-
President
-
Nov 2021 - Present
-
Hampton, New Brunswick, Canada
Sales and service of Avaya productsContract to support legacy Nortel products
-
-
-
Activo Inc.
-
Markham, Ontario
-
Tier III Senior Technician - TELUS
-
Oct 2018 - Oct 2021
-
Markham, Ontario
Act as Tier 3 support for CS1000, CallPilot, IP Office, and BCM. Duties include everything from answering technical questions from lower tiers to rebuilding failed equipment.
-
-
-
-
Field Service Technician
-
Mar 2018 - Oct 2018
-
-
-
Eclipse Technology Solutions Inc.
-
2180 Dunwin Dr, Mississauga ON
-
Technical Support Engineer
-
May 2012 - Mar 2018
-
2180 Dunwin Dr, Mississauga ON
Helpdesk support for telephony equipment (Avaya IP Office, CS1000)Provide installation services for IP Office. Upgrade of existing CS1000 equipment. Deployment of Avaya SBCe and various SIP implementations. Primary SIP technician for Eclipse.
-
-
-
-
Tier III Technical support
-
Jan 2010 - May 2012
Technical support for CS1000 systems
-
-
-
-
Senior Technical Support Engineer
-
Jul 2009 - May 2012
Responsible for troubleshooting Nortel CS1000 Telephony systemsDuties included maintenance, research, and troubleshooting of client systems and issues. A strong emphasis on security and Voice over IP (VoIP). Committed to continual learning and sharing knowledge with co-workers.
-
-
-
-
Tier 3 CS1000 Support
-
Jul 2009 - Jan 2010
Performed break/fix troubleshooting on CS1000 equipment
-
-
-
-
Financial Analyst
-
May 2007 - May 2009
Responsible for the regular publication of financial reports, including in-depth analysis for senior managementAssist in the development and deployment of budget and forecast models
-
-
Intraday Analyst
-
Jun 2006 - May 2007
Responsible for ensuring service level goals are met, as well as optimizing staffing levels for maximum profitsActively analyze call flow and arrival patterns to ensure all metrics are met
-
-
Customer Service Representative
-
Jan 2006 - Jun 2006
Retention for a major US Internet Service ProviderResponsible for every contact and ensuring that every customer has an exceptional experience with the company
-
-
Cashier
-
Apr 2005 - Dec 2005
Responsibilities included preparing daily financial statements and running a cash registerPrepared orders for electronics
-
-
Customer Service Representative
-
Aug 2004 - Oct 2004
Responsibilities include answering customer concerns regarding billing, as well as assisting service changesAssigned to special customer service project to survey customers regarding satisfaction
-
-
Assistant Manager
-
Jun 2003 - Jun 2004
Duties include working in both retail and grocery sides of the business, placing orders and maintaining a high level of customer serviceResponsible for maintenance of POS equipment, including troubleshooting and regular updatesAccountable for meeting budgets in both retail and grocery departments
-
-
Operations Analyst
-
Jul 2002 - May 2003
Responsible for reporting call volumes and maintaining high levels of serviceResponsible for communications between Saint John and other centersDuties included entry of schedule exceptions into workforce software
-
-
Cashier
-
Jul 1999 - May 2003
I took people's money and bagged up their goods.
-
-
Proprietor
-
Oct 1996 - Aug 1998
Sold and repaired personal computersSolved technical problems with both software and hardware
-
-
Education
-
1999 - 2003UNB Saint John Saint John
-
1998 - 1999
Saint John High School Saint John
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. Add an industry
Need a custom project? We'll create a solution designed specifically for your project.
References
Community
