Experience

• 

  Winters Technical Staffing

  • Mississauga, ON

  • Rogers Quality Assurance

    • May 2018 - Oct 2018
    • Mississauga, ON

    • Called customers from a Rogers client lead list that qualified for loyalty offers and upgraded their accounts, occasionally selling bonus services.• Communicated with Rogers booking team to ensure customers installation dates were honoured.• Kept in constant communication with customers to ensure their new services were installed properly, and to follow up adequately.• Kept logs of sales, included date of sale, price point, products sold and installation dates.Responsible for keeping organized and up-to-date Microsoft Excel spreadsheets with customer personal information.

• 

  Weed Man Ltd

  • Mississauga, ON

  • Customer Service / Telephone Sales Representative

    • Jan 2018 - May 2018
    • Mississauga, ON

    • Called home owners from a personal numbers database to inform them of ongoing specials, provided services and if they be interested in free estimates for lawn care.• Called former customers to inquire if they'd be returning for services or not for current season.• Answered incoming calls for technicians and transferred them to person(s) of interest.• Worked on a quotation system, if customer agreed to free estimates/quote - their name, number and address would be taken down and transferred to management for processing.

• 

  TNT

  • Mississauga, ON

  • Data Entry Clerk

    • Jan 2017 - Jun 2017
    • Mississauga, ON

    • Scanned freight into the system and created and applied FedEx waybills to freight awaiting shipment.• Maintained logs of processed parcels and driver logs for quality assurance and loss prevention for Operations Manager to review daily.• Occasionally inspected boxes with CBSA Officers in order to make sure they cleared customs regulations.• Responsible for cleaning work space and assisting on duties as assigned.

• 

  Dicom Express Inc

  • Mississauga, ON

  • Data Entry Specialist

    • Jun 2014 - Mar 2016
    • Mississauga, ON

    • Was responsible for managing freight to be shipped out west, used Loomis Online Systems to create waybills and manifests for freight.• Created and managed daily freight piece count spreadsheet; tracked packages for quality assurance.• Answered customer inquiries in person and/or electronically; provided updates regarding the status of shipments and parcels.• Responsible for the Ottawa/Montreal line all of the freight going to those locations.