Experience

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  ECA

  • Sydney, New South Wales, Australia

  • ITS System Officer

    • Apr 2019 - Sep 2019
    • Sydney, New South Wales, Australia

    Establishment of a new standard operating environmentTake ownership of the issueResearched and created Business Plan DocumentsWorked on Projects based on Smartsheets meeting, Salesforce and ActionHRMCreated Swim Lanes Data flow diagramsBasic understanding of RTO managerGenerate a ticket and solve the desired number of tickets every day.

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  Federation University Australia

  • Sydney, New South Wales, Australia

  • Business Analyst

    • Jun 2016 - Jul 2018
    • Sydney, New South Wales, Australia

    Implemented SWOT analysisIdentified and documented business and analytics requirementsPrepared a competitive analysis with Google analytics(focusing on price and customisation)Prepared a brief guide on how to integrate this service on web pages Recommended an analytics tool that will best suit the businessInterpreted a detailed implementation plan along with conclusions and proposed solutionsSoftware used: Microsoft Excel, SAP HANA to track and analyse the data ,Microsoft Excel, Microsoft business project , Gantt Chart, PowerPoint Presentation, Analytics Tool etc.

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  Elizabeth Richards

  • Sydney, Australia

  • Data Entry Specialist

    • May 2017 - Dec 2017
    • Sydney, Australia

    - Data Entry for Dispatch.- Has to sort the products for different delivery dates and courier companies- Maintain the speed to deliver the products on time- Used the software ABM and IFS- Print the label for products and courier service scan the label to get it delivered.

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  Nadoli Pvt Ltd

  • Sydney, Australia

  • Data Analyst

    • Nov 2015 - Apr 2017
    • Sydney, Australia

    Developed attention to detail by ensuring product quantity levels were being adhered to recording product details accurately through analysing product informationEnsure prompt, efficient and courteous customer serviceAnswered 50+ inbound calls and emails per day regarding customer deliveries, delivery time frames, and all other inquiriesCalling customers to confirm delivery appointments and to confirm payment availabilityPrepared daily work and run schedules, rostersExcellent communication skills, time management and sense of urgency