Bio
Credentials
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Emergency Management Certificate
Kale Kalite -
First-Aider Certificate
T.C. İstanbul Valiliği İl Sağlık Müdürlüğü -
Lufthansa-Training-Center Station Operations
Lufthansa
Experience
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Türkiye
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Higher Education
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700 & Above Employee
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Öğretim Görevlisi/Lecturer
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Feb 2017 - Jan 2020
Aviation Management Aviation Law
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Lecturer/Öğretim görevlisi
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Oct 2018 - 2020
Aviation Management (Aviation Law), Lecturer in the Program of Civil Aviation Cabin Handling (Passanger Handling)
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Medipol Üniversitesi
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İstanbul, Kavacık campus
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Lecturer /Öğretim görevlisi
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Feb 2018 - Jul 2019
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İstanbul, Kavacık campus
Instructor in the Program of Civil Air Transportation Management.
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Nişantaşı University
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Bayrampaşa Campus
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Lecturer
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Feb 2017 - Jul 2017
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Bayrampaşa Campus
Instructor in the Program of Civil Air Transportation Management.
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Director of Property Management
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May 2015 - Oct 2015
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Petra Industrial Products and Flooring Co.
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İstanbul, Türkiye
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Director of Business Development
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Apr 2014 - May 2015
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İstanbul, Türkiye
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Quinn Group Prestige Mall
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İstanbul, Türkiye
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General Manager
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Dec 2010 - Jul 2012
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İstanbul, Türkiye
• Mall licence and occupation licence issues,• Tenant relations and shop-leasing,• Renewall of contracts with tenants and preparing new contracts for new tenants and subcontractors,• Facilities management and coordinations between tenants and relations with authorities such as Municipality,• Recruitment of staff, preparing staff shifts and planning annual leaves, • Carrying the responbility of 50 staff,• Yearly planning and budgeting of marketing, decoration, PR, CRM, customer service busses of the shopping center, gift campaigns and other activity planning, re-organising and planning parking lot signage. • Management of security, cleaning and technical operations for the best of SC and customers,• Reporting to Regional Manager and HQ (if needed)• Emergency risk management, first aid, fire and evacuation trainings.
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CURE A.Ş ASTORIA SC
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İstanbul, Türkiye
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General Manager
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May 2010 - Aug 2010
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İstanbul, Türkiye
• Recruitment personnel,• Yearly planning and budgeting of marketing, decoration, PR, CRM of the shopping center, Carrying the responbility of 100 staff. • Re-organising and planning parking lot signage,• Management of security, cleaning and technical operations for the best of SC customer service.
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Diniz Holding Pembe Çarşı SC
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Bursa, Türkiye
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General Coordinator
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Jun 2009 - Jan 2010
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Bursa, Türkiye
• The re-creation,re-construction and application of the new concept for the first original shopping center in Bursa.• PR, CRM,Shop Leasing, Recruitment of staff and Operation coordination.
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CEPA Shopping Center
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Ankara, Türkiye
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Center Manager
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Sep 2007 - Apr 2009
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Ankara, Türkiye
• Experience at the highest level in operational, marketing and facility management of the shopping center.• Carrying the responbility of 200 staff.• Parking lot signage and cctv location guidance.• PR and CRM,lottary campaign guidance,.• Organising customer shuttle bus services and controlling the operation.• Expense saving planning and applications.• HR guidance,recruitment of staff.• Fire ,rescue and first aid trainings and opening of the first aid room.• Revision of the parking lot with signage,cctv and new parking zones.
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K&C GÖKSU SC
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Ankara, Türkiye
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General Manager
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Apr 2006 - May 2007
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Ankara, Türkiye
• Operation and advertisement estimated budget preparation .• Parking lot signage and cctv location guidance.• Making contracts and agreements with subcontractors.• Directing PR & CRM• Recruitment of staff.• Security,cleaning and administrative staff,management and administration.
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Bilkent Center SC
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Ankara, Türkiye
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Center Manager
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Feb 1998 - Mar 2006
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Ankara, Türkiye
• Annual plannıng for the efficient management of the Mall.• PR, CRM, Yearly activity planning, Agreements with subcontractors. • 100 personells consignment and control, organizing customer services.• Relationship between tenants and authorities.
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Lufthansa
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Ankara, Türkiye
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Assistant Station Manager
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Sep 1986 - Aug 1997
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Ankara, Türkiye
• Imposing of service standards to customer oriented fields such as check-in counter and ticketsales.• Coordination of short and medium term aircraft and passenger handling duties. • Planning and implementation of medium and long term staff allocations. • Customer relations management of sales area. • CRM Functions.• Discussing new qualitative and quantitative service or sales targets, and implementation of techniques and efforts to reach newly set targets in the work area. • Supervision of catering services including hygiene checks, and observing on-time operational standards.• Keeping up relations with local authorities. • Establishing a team-work environment especially when facing with heavy operational delays and cancellations.• Station Operations of all kind of passenger and cargo aircrafts.
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Hisar Bank
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Ankara, Türkiye
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Assistant Manager
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Feb 1979 - Oct 1983
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Ankara, Türkiye
• Cambio and Letter of Credit Service
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Odvi Video A.Ş.
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Ankara, Türkiye
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Sales and Marketing Specialist
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Sep 1977 - Dec 1978
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Ankara, Türkiye
• The first biggest video corporation in Turkey worked as a marketing and PR asistant manager in Ankara.
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Education
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1978 - 1982Gazi Üniversitesi
İktisadi ve İdari Bilimler Fakültesi - Bankacılık -
1977 - 1978Hacettepe Üniversitesi
Linguistics -
1969 - 1976TED Koleji
Fen Bilimleri
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