Experience

• 

  vivo Bangladesh

  • Bangladesh
  • Telecommunications
  • 400 - 500 Employee

  • National Retail Manager

    • Jul 2023 - Present

  • Country Terminal Manager

    • Mar 2019 - Present

    • Development & implementation of learning projects for organizations to achieve goals according to requirements through training.• Guide & Support developmental transitions through training to achieve targeted goals according to the requirements of the organization.• Anchor & implement newly invented projects for New Joiners as interns and permanent employees for the organization.• Manage & Plan Progression parameters for trainers & sales personnel performance development for the organization.• Implement & Stay aligned with current trends and invent innovative and effective ways of Training & development for Trainers & sales personnel of the organization.• Design & curate training & development-related materials & methods based on the requirements of the organization.• Evaluate & Modify Policies for Training & development of working employees based on the requirement of the organization.• Cultivate Budget, Identify potential contacts, Build partnerships, maintain relationships with partners and manage overall operations for training & sales development of the organization.

• 

  OPPO

  • 144, Police Plaza Concord Tower-B, Floor-9th, Gulshan-1, Dhaka-1212.

  • Senior Trainer

    • Dec 2016 - Mar 2019
    • 144, Police Plaza Concord Tower-B, Floor-9th, Gulshan-1, Dhaka-1212.

    • Conscientiously implement the corporate rules and regulations, strive to improve sales skills and ability.• Sales promoter recruitment, training, and management.• Follow up the target; reach the sales target and terminal management Accomplish sales training and organization mission by completing related results as needed.• Coordinate relationship among shops and sales promoter relationship with the shop. Develop instructional material for sales trainees.• Make promotion and growth plan for each sales promoter.• Make regional training system and plan.• Standardize management regionally.• Manage the temporary sales team, implement shop temporary plan.• Intercommunication and reach internal satisfaction.• Deliver excellent customer service, with fluency in standard Bengali and English as required.• Answer inquiries about the company and its smartphone. • Deal with all inquiries in a professional and courteous manner, in-person/phone.• Keep up to date with company sales policy, current promotions, and pricing, to provide information to guests, on request, while contributing to company growth.• Always adhere to all company policies and procedures and licensing laws.• Be involved and contribute at team meetings.

• 

  BRAC Bank Limited

  • 220/B, Anik Tower (7th Floor), Tejgaon-Gulshan Link Road, Dhaka-1208.

  • Executive

    • May 2014 - Nov 2016
    • 220/B, Anik Tower (7th Floor), Tejgaon-Gulshan Link Road, Dhaka-1208.

    • To ensure smooth & accurate credit card cheque approval requests received from Branch, SME branch & Bangladesh Automated Clearing House.• Monitor transactional-based card spends on a 24x7 basis as per Bank's procedures.• Monitor the e-commerce/Card Not Present transactions and determine if transactions are fraudulent or legitimate.• Conduct in-depth research to validate e-commerce purchases by contacting banks, customers, and suppliers via phone, email, and fax.• Verify transaction authenticity by making phone calls to the Card Holders and block cards in case of any fraud attempt.• To provide the best possible support to proactively identify and prevent fraud loss for both acquiring business & Issuing cards business.• Advise the Merchant Payment Unit to hold funds if any dispute arises and forward any dispute case to the concerned department with immediate effect and follow up on the issue.