See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Liliya Bogomazova profile image

Liliya Bogomazova

Руководитель контакт-центра at CarPrice
Intro Book
Liliya Bogomazova is a seasoned banking professional with 8 years of experience in customer service, staff management, and international funds transfer, holding a degree in economic cybernetics from Donetsk National University.
  • Claim this Profile
Location
Yaroslavl’, Russia, RU
Languages
  • Английский Limited working proficiency
Skills
  • Customer Service
  • Banking
  • Lotus Notes
  • Contact Centers
  • Swift Payments
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Liliya Bogomazova is a seasoned professional with extensive experience in customer-facing roles, driving success in banking, contact centers, and retail industries. As a seasoned leader, she has spearheaded teams, optimized interactions, and developed strategic initiatives, fostering growth and efficiency. Her expertise spans multiple domains, including banking, Lotus Notes, Swift Payments, and Midas, with a strong proficiency in English. Liliya has also demonstrated her technical prowess in developing customer amendment requests and testing changes in the MIDAS module. Throughout her career, Liliya has held key positions at FUIB, CarPrice, and VUSO Private Stock Insurance Company, showcasing her ability to adapt and thrive in dynamic environments.

Experience

  • CarPrice
    • Ярославль
    • Руководитель контакт-центра
      • Feb 2016 - Present
      • Ярославль
  • (VUSO Private Stock Insurance Company)
    • Донецк
    • Начальник отдела телемаркетинга
      • Nov 2012 - Aug 2014
      • Донецк

      оптимизация взаимодействия с подразделениями компанииразработка "продающих" скриптовформирование эффективного канала продажподдержка корпоративного сайта (чат, заявки, обратные звонки)

  • FUIB
    • Head of Contact Center
      • Nov 2005 - Oct 2012

      Contact Center profile:24 agent working places (40 agents), 24x7 operation, universal contact center, including: inbound and outbound sales; information and consulting support; cardholders support (issue volume: 1.6 million cards) 2-nd line support for Internet-banking clients complaint and offer...

  • FUIB
    • Донецк
    • Chief expert Intl Funds Transfer and Investigations
      • Jul 1996 - Jul 2005
      • Донецк

      Participated in the project “Upgrade ABS MIDAS 10.5 to Midas DBA R4”, took part in developing of customer amendment requests and testing changes in the MIDAS module Funds Transfer, MT 103+ implementation.

Education

  • 1992 - 1997
    Donetsk National University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail Motor Vehicles”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles