Good customer experience is OK, but GREAT customer experience drives customer loyalty, and that correlates with increased revenues. Executing a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at UCI, DCE will help you to develop and hone those skills. Learn to understand the psychological aspect of your customer's experiences to generate deeper customer insights. Learn and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed by industry experts and thought leaders, for professionals. Classes are fast-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately.
