CraftTalk offers an integrated AI-powered solution for customer service and internal processes automation leading to increased cost efficiency and enabling the highest quality of service. The solution serves both: communications with clients (contact center, sales) and internal business processes (HR, Helpdesk). The solution includes the following components that allow to achieve the best results when integrated all together: - Knowledge base that stores company's knowledge and data for machine learning, which is fully managed by the company - Deep learning powered AI-Assistant and AI-Chatbot that can handle customers' requests or can serve as an adviser to the company's employees - Convenient workplace for employees and contact center agents - Analytics tool CraftTalk has already successfully launched its solution with many recognizable customers. Such companies as Russian Post, Magnit, Rosselkhozbank, IT Department of Moscow use CraftTalk products to automate external and internal communications and store their knowledge. Some of our customers moved to CraftTalk products after having experience with competitive solutions and decided to stay with us. CraftTalk paradigm makes it a single integrated platform for managing company's knowledge and communications driven by machine learning technologies.
