Experience

• 

  Autoleague

  • Midland Toyota

  • Dealer Development Manager

    • Mar 2020 - Present
    • Midland Toyota

    Management of all marketing activities including sponsorships, events, social media, digital & campaign management.Loyalty/Retention strategy execution and management in Sales & Service.Guest Experience management, including data analysis of voice of customer data.Kaizen strategy implementation, coordination of problem solving activities to ensure operation at peak efficiency.Manufacturer compliance. Management and implementation of Toyotas standards within all departments.Business development within local PMA Training staff in best practices for guest experience and other general ad hoc training as required.

• 

  Automotive Holdings Group (AHG)

  • Australia
  • Motor Vehicle Manufacturing
  • 500 - 600 Employee

  • Marketing Manager

    • Aug 2019 - Feb 2020

    Sponsorship management Campaign planning and execution Email marketing Event management Lead generation Social media marketing

  • Marketing , Guest Experience & Kaizen Manager

    • Feb 2015 - Aug 2019

    Coordinating and facilitating Kaizen events Customer Experience managementMarketing campaign management Email marketing Sponsorship coordination CRM Automation Problem solving/ root cause analysisStaff development and engagement Data Analysis- voice of customer Lead generationSocial Media marketing

• 

  Alu Glaze Ent

  • Western Australia, Australia

  • Business Manager

    • Jul 2010 - Feb 2015
    • Western Australia, Australia

    Business DevelopmentSales analysisGeneral business administration Customer liaison

• 

  PMDR

  • Western Australia, Australia

  • Project Coordinator

    • Aug 2002 - Feb 2009
    • Western Australia, Australia

    Market researchCreative writingJourney Mapping Promotional designCo ordinating design teamGeneral administration

• 

  Hyatt Regency

  • Perth, Australia

  • Banquets & Events Coordinator

    • Feb 2000 - Jul 2002
    • Perth, Australia