Experience

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  Samsung

  • Boise, Idaho Area

  • Samsung Consultant

    • Apr 2013 - Present
    • Boise, Idaho Area

    • Unparalleled service to provide the ultimate Samsung Experience. • Provide software support of their current devices. (software updates, firmware, back-up of data, etc.) • Direct customers to the appropriate product based on their needs.• Establish and maintain business relationships between store personnel, client management, and client in order to effectively execute program objectives.

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  Hewlett Packard

  • Sales Architect

    • Apr 2007 - Jan 2012

    • Uncover customer needs; provide solutions, handle objections and close sales.• Managed multiple consumer and business sales accounts.• Assisted in training and managing new team members.• Identified and advised on process improvements or creating processes to follow.• Direct customers to the appropriate products and help identify their needs.• Provide expert technical knowledge about Hewlett Packard’s products. • Ensured the highest “Total Customer Experience” to retain customer loyalty.

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  Albertson’s Corp

  • IT Analyst/Helpdesk

    • Apr 2006 - Nov 2006

    • Strong technical aptitude with exceptional talent in training and development and an ability to effectively translate technical information and procedures to end-users.• Superb troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.• Outstanding communication and interpersonal skills with ability to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. • Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals. Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.• Ability to function as a team player and alternatively work independently to achieve objectives.

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  SEL

  • Internship

    • Aug 2003 - Aug 2004

    • International Customer Service - Worked closely with all of customer service representatives to assist them with product sales. • Completed within a given deadline, a pricing project. This project showed our CEO, Ed Schweitzer the pricing strategies for each customer and how they affected our overall sales within a given month and year. This project gave me a lot of responsibility, in regards to deadlines, allocating my resources, and confidentiality. • Independently solved day-to-day problems and sought guidance from a supervisor when appropriate.• Acted as a resource to co-workers who required help in understanding programs.