Experience

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  Seagull Scientific

  • Remote

  • Bilingual Order Administrator

    • Jan 2022 - Aug 2022
    • Remote

    • Converted purchase order transactions from an extensive partner community to Sales Orders within our CRM system daily and in a timely and accurate manner.• Communicated with the Accounting Department regarding orders from delinquent accounts.• Assisted customers (via phone and email) with order and product-related questions regarding part numbers, pricing, order confirmation, price discrepancies, product availability, returns, etc.• Maintained data integrity within our CRM database by updating existing customer accounts and entering new account information.

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  HP

  • Procurement Operations Analyst

    • 2017 - 2020

    • Acted as primary point of contact for the Tech in Van Aged Inventory Cleanup project, to ensure Field Technicians return all excess of inventory aged over six months prior to transitioning into the new inventory-ordering system.• Acted as the primary point of contact for complete logistics cycle from ticket submission (through Microsoft Dynamics (CDAX)), part order management, delivery, dispatch, and closed issue.• Supported field technicians by e-mail, phone, and internal communication channels when they have questions regarding parts ordering and work order status, including daily monitoring of the different e-mail notes.• Engaged with vendors and warehouses to ensure parts are being shipped and delivered in a timely manner, as well as with the Dispatch team to ensure calls are being released back to Technicians for completion and return process.• Updated SAP with new part information, intra-warehouse inventory management per established processes and procedures.

  • Contract Administrator

    • 2015 - 2017

    • Provided billing and invoicing support for leasing management contracts for printers and supplies with HP USA customers.• Supported contract maintenance of customer information management using SAP System for accurate billing and customer information to our support teams.• Managed three HP top 100 accounts with over 2000 devices in the USA.• Completed Audit Report maintenance to ensure Accuracy and SLA’s metrics of 97% for each account were being met on a monthly basis.

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  HP

  • Human Resources Team Lead

    • 2011 - 2012

    • Led a team of 16 people supporting the employee life cycle within HP. Activities included hiring, terminations, employee data management, benefit, and HR web page maintenance.• Provided monthly reports to management on issue closure rates, employee engagements, and status of systems.• Led a team of 20 people as a point of contact for internal HP Voice of the Workforce survey. Engaged with the team to explain the importance of the survey, answered questions, and provided interpretation of results back to the team and manager.• Received the 2011 Most Valuable Person Award for my commitment and contributions to the GBS Org.

  • Human Resources Coordinator

    • 2010 - 2011

    • Supported HP employee benefits data management process to ensure employees have access to various benefits such as car reimbursement, credit union transactions, and policy updates on the supporting web pages.• Led a process improvement project to increase training education for the team to reduce the HP Accuracy measurement. Improvement project increased accuracy rate by 97%.• Analyzed closed and completed tickets for patterns and trends to improve closure rates to under 1 minute or less.• Assisted in developing training material to assist new hires in achieving tickets response accuracy rates of 94%, and creating standard answers for common or known issues, reducing the time spent providing a case resolution.

  • Customer Account Analyst

    • 2008 - 2010

    • Supported monthly invoicing process for HP Printer leasing program. Managed eight accounts in the USA, with a total of 2800 devices.• Worked with account teams in their development phases to ensure customer invoicing information was implemented corrected from the negotiated contracts.• Provided customer service follow-up as the contract was being implemented to ensure quality management of contract renewals.

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  Manpower (Contractor for Intel)

  • Belen, Costa Rica

  • Purchasing and Materials Data Entry

    • 2007 - 2007
    • Belen, Costa Rica

    • Purchase Order Management using the SAP system.• Supported customers by email, phone, and internal communication channels when they have questions regarding their purchase orders, to ensure purchase order accuracy, and materials being delivered in a timely manner.

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  Manpower (Contractor for Coca Cola)

  • La Uruca, Costa Rica

  • Logistics-Inbound Transportation Data Entry

    • 2006 - 2006
    • La Uruca, Costa Rica

    • Creation of an excel master database with the company’s transportation suppliers, and developed reports for review by management on a daily basis.• Participated in the company’s annual team building event, focused on Team Work and Time Management. Valuable skills were gained in methods to improve working relationships, productivity, and process improvement tools.

• 

  HP

  • Heredia, Costa Rica

  • Accounts Payable Specialist

    • 2003 - 2006
    • Heredia, Costa Rica

    • Provided auditing and registry of all Procter & Gamble invoices from USA and Canada locations using SAP inventory management systems.• Reduced one-month backlog on invoice processing by working with the team to better distribute the workload and manage planned overtime methodology in short bursts to manage both work queue and team engagement.• Developed new process efficiencies to avoid future backlogs.